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Broken phone

How it works



FILE A CLAIM

Tell us what happened to your device. Generally, claims must be reported within 60 days of the date of the incident. We need to know if it was dropped, got wet, is lost, or something else.


REPAIR OR REPLACE

Depending on what's wrong, we may repair or replace your device. For a cracked screen, we can usually repair it same day. If it’s lost or has other physical damage we may replace your device.


PAY YOUR DEDUCTIBLE

Your deductible saves you money. It’s a fraction of the full retail price for an unsubsidized replacement (a device without a new contract with your wireless provider).


SAME-DAY DELIVERY

If you need a replacement, we can deliver and setup your eligible device on the same day¹. All other devices ship next day.

¹ Available for approved insurance claims in select locations, which are subject to change at any time, contingent on certain criteria, including claim approval time, customer location and technician availability. Eligibility determined at time of claim approval. Replacement device could be new or refurbished. This benefit is provided by Wireless Phone Protection.