What's my deductible?
Tell us about your device.
How our claims process works
1. Tell us what happened
We'll ask a few questions to find out what is wrong with your device and whether you're eligible for a repair or a replacement.Start a claim
2. Fulfillment options
Based on what's wrong, we'll give you repair or replacement options to choose from.
3. Track your claim
We'll get you a working device as fast as we can - stay updated every step of the way!Track your claim
Upload your documents here
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
Verizon Home Device Protect
Protect all your eligible home products with one simple plan.
|Complete your claim before||Receive your device|
|12am CT Monday - Thursday||Next business day|
|12am CT Friday||Saturday (based on customer location)|
|12am CT Saturday||Monday|
|10am CT Sunday||Monday|
Same Day Delivery & Set Up*
* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability and inventory availability