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Device Protection

Start, resume, or track your Verizon claim

Have a Verizon Home Device Protect plan? Start a home tech claim

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What’s the deductible for my Verizon mobility claim?

Tell us about your device. For mobile claims, estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, estimate is based on single device coverage.

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Which type of account do you have?

How our claims process works

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1. Tell us what's wrong

Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim

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2. Choose an option

Based on what's wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim

4. Enjoy your device

Get your device back to normal and get back to life. We'll make sure it's set up and activated.Get support for your device

Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

Verizon Home Device Protect

Protect all your eligible home products with one simple plan.

Shipping Schedule for Replacements

Complete your claim beforeReceive your device
12am CT Monday - FridayNext day (Saturday delivery where available)
12am CT SaturdayMonday
10am CT SundayMonday

Same Day Delivery & Set Up*

Complete your claim beforeReceive your device
4pm your local time Monday - SundaySame day delivery and set up is available for select devices

* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability, and inventory availability

Need more help?

How do I find or file my documents?

Device Protection Options

Check enrollment eligibility

Lost or stolen device?

View terms and conditions

Device replacement

Replacements and Repairs