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Troubleshooting tips for Dell XPS that’s not charging

Dell XPS laptop not charging

You’ve got your Dell® laptop plugged in, but it’s not charging. Whether you're preparing for an important meeting or simply trying to relax with some digital content, a non-charging laptop can quickly escalate from a minor nuisance to a critical issue.

At uBreakiFix® by Asurion, our experts have the know-how to fix any tech problem. From a Dell that won’t turn on to a touchpad that’s just not working, we've got you covered. Here’s why your Dell XPS isn’t charging and some simple steps to fix it.

What’s keeping your Dell XPS from charging?

Sometimes, the smallest things can cause the biggest tech headaches. Let's look at some possible reasons why your Dell XPS isn’t charging:

  • There’s a faulty power adapter. A defective adapter can be the root of your charging problems. It might not be delivering the necessary power to your laptop.
  • There is a damaged charging cable. Wear and tear on the charging cable can lead to inefficiencies in power transmission or, worse, no power at all.
  • There’s battery wear or failure. Over time, laptop batteries degrade. If your battery's health is compromised, it may not hold a charge effectively.

How to fix your Dell XPS charging issue

Are you looking for help with your Dell laptop not charging? Look no further. Try these troubleshooting steps to get a handle on your charging issue.

Try a hard reset

A hard reset can sometimes resolve minor power issues without risking your saved data. Power down your laptop and unplug all peripheral accessories (like Bluetooth™ keyboards and mice) and disconnect your charging cable. Then hold the power button for 15-20 seconds to reset the system.

Try connecting to the charger and powering the laptop on again.

Check the power source

Make sure your power outlet is operational. Try plugging into a different outlet or confirm the circuit breaker hasn’t tripped. If you can, try swapping out your charging cable to see if there’s any difference.

Check the charging port

Dust and debris can obstruct the connection between your charger and the laptop’s port. Gently clean the port with a can of compressed air or a soft-bristled brush. Avoid liquid cleaners to avoid potential liquid damage.

Run a battery health check

Dell provides built-in tools to check your battery's health. You can use your computer’s BIOS software to see if your battery needs replacing.

  1. Power off your computer.
  2. Power it back on, repeatedly tapping the F2 key.
  3. Select General > Battery Information to see your battery’s health information. Depending on the software, you may need to go to Overview > Battery to see battery health.

Still trying to figure out the problem? Your laptop’s battery might be on its way out. Check out our guide to learn the signs you should look for.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*

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