How to fix an iPad that won't update

⚡ Fast fix

• Stuck on “Preparing Update”? Delete the update file in Settings > General > iPad Storage, then download it again.
• Update won’t start? Check your Wi-Fi connection and make sure you have enough storage.
• Verification failed? Restart your iPad® and reconnect to Wi-Fi before trying again.
• Older iPad? Your device may no longer support the latest iPadOS update.

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If you own an iPad®, you know how valuable and versatile it is. Whether it's for work, school, or just for fun, someone in your family probably uses it every day. That means it's important your iPad is running at its best, but if you can't install the latest updates, you may be missing out on critical security fixes, major layout changes, or helpful new features.

At Asurion, our experts help millions of customers get the most out of their tech and resolve their device problems. Here's their guide to why your iPad is not updating and how to fix the issue.

Why won't my iPad update?

Understanding what’s blocking the update helps you fix it faster.

Not enough storage

If your iPad doesn’t have enough free space, the update won’t download or install.

Weak or unstable Wi-Fi

Updates require a strong connection. If your Wi-Fi drops, the update may pause or fail.

Stuck or corrupted update file

If your iPad gets stuck on “Preparing Update,” the download may be incomplete or corrupted.

Apple server delays

During major releases, Apple’s servers can get overloaded and slow things down.

Device no longer supported

Older iPads may not be compatible with newer iPadOS versions.

What to do when your iPad won’t update

Start with the basics—these solve most update issues.

Force restart your iPad

A restart clears temporary glitches that can block updates.

If your iPad doesn’t have a Home button:

• Press and quickly release the Volume Up button
• Press and quickly release the Volume Down button
• Press and hold the Top button until the Apple logo appears

If your iPad has a Home button:

• Press and hold the Home button and Top (or Side) button at the same time
• Keep holding until the Apple logo appears

Check your storage

If your iPad is full, the update won’t go through.

1. Open Settings.
2. Tap General > iPad Storage.
3. Delete unused apps, photos, or files to free up space.

Check your Wi-Fi connection

Updates won’t work without a stable connection.

1. Go to Settings.
2. Tap Wi-Fi.
3. Connect to a strong, reliable network.

Delete and re-download the update

If your update is stuck on “Preparing Update,” the file may be corrupted.

1. Open Settings.
2. Tap General > iPad Storage.
3. Find the iPadOS update in the list.
4. Tap it, then select Delete Update.
5. Go back to Software Update and download it again.

Update using a computer

If over-the-air updates fail, a computer can bypass connection or file issues.

• On Mac: Open Finder, connect your iPad, and click Check for Update
• On Windows: Open iTunes®, connect your iPad, and click Check for Update

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FAQ

Why is my iPad stuck on preparing update?

The update file may be incomplete or corrupted. Deleting it and downloading it again usually fixes the issue.

Why does my iPad say unable to check for update?

This is often a network issue or a temporary problem with Apple’s servers.

Can I update my iPad without Wi-Fi?

Most updates require Wi-Fi. If that doesn’t work, you can update using a computer through Finder or iTunes.

Why can’t I update my iPad anymore?

Your device may no longer support the latest iPadOS version, which is normal for older models.

How do I force my iPad to update?

Restart your iPad, free up storage, and try again—or connect it to a computer and update through Finder or iTunes.