August 27th, 2021
Is your iPhone frozen or unresponsive? Here's how to fix it
Whether you're using FaceTime® with friends or scrolling through social media, your iPhone® is key to keeping you connected. So if it suddenly freezes, much of your life does too.
But don't worry—here at Asurion, when tech breaks, we know how to fix it. Our experts can help you with anything from repairing water damage on your phone to setting up your smart home. Here's their guide on why your iPhone is frozen and what you can do to get it running again.
Why is my iPhone frozen?
There are five main reasons why your iPhone may be freezing or unresponsive:
- Your iPhone needs to be restarted.
- Your battery is low.
- Your iPhone is running out of storage space.
- Certain apps are incompatible with your software.
- Your operating system is outdated.
How to fix a frozen or unresponsive iPhone
1. Force restart your iPhone
This will help clear out errors that are causing your iPhone to freeze without erasing your apps or data.
How to force restart an iPhone 8 or later (including iPhone SE 2nd generation):
- Quickly press and release the volume up button.
- Quickly press and release the volume down button, then press and hold the side button.
- When the Apple logo® appears, release the side button.
How to force restart an iPhone 7 or 7 Plus:
Press and hold the volume down and side button until the Apple logo appears, then release the buttons.
How to force restart an iPhone 6s or earlier (including iPhone SE 1st gen):
Press and hold the Home and side button (or the Home and top button) until the Apple logo appears, then release the buttons.
2. Charge your iPhone
If your iPhone is frozen and you notice the battery is low, recharging may solve the problem.
The most efficient way to do so is to plug your device into a power outlet using a Lightning® charging cable and Apple® power adapter for at least an hour.
When your phone stops working, your life shouldn’t have to
Our experts can help. Make an appointment at your nearest store today.
3. Free up storage space
Try this step if your iPhone is frozen and you've been receiving alerts that you don't have enough storage.
Tap Settings > General > iPhone Storage. There you should see a list of recommendations for freeing up space—like offloading unused apps or optimizing photos—and a list of apps and how much space they use. Follow the onscreen instructions to create more storage, or simply tap each app to delete some of its documents and data.
For more information, check out our guide on how to free up phone storage space.
4. Delete problematic apps
If certain apps are causing your iPhone to freeze, you'll want to remove them to keep your device running smoothly. Here's how:
- Press and hold the app you want to delete.
- A menu with a list of options will appear. Select Remove App > Delete App. Then tap Delete to confirm.
5. Update your operating system
If your iPhone is still frozen, it may be because your operating system is outdated. Need to update it? It's simple. Just follow these steps.
How to update an iPhone on your computer:
On a Mac running macOS® Mojave 10.14 or earlier or a PC, you'll use iTunes®. Here's how:
- Open iTunes.
- Connect your iPhone to your computer.
- Click on the iPhone icon in the upper-left corner.
- Click Summary, then click Check for Update.
- Click Update.
On a Mac running macOS Catalina 10.15 or later, you'll use the Finder®. Follow these steps:
- Open Finder.
- Connect your iPhone to your computer.
- Click on your device under Locations in the left column.
- Click General or Settings, then click Check for Update.
- Click Download and Update.
- If prompted, enter your passcode. The update will begin automatically.
6. Factory reset your iPhone
If updating your operating system doesn't solve the problem, you may have to factory reset your phone. Since this will wipe all the saved data from your device, you should only use it as a last resort and should be sure to back up your device first. Then follow the instructions in this guide on how to factory reset your phone.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store and our certified experts can get your device back up and running as soon as the same day.
Protect your phone
For more than 25 years, Asurion has helped 300 million customers protect, connect, and enjoy the tech they love most. And smartphones are no exception. Your life is on your device, make sure it’s protected. Learn more about Asurion phone insurance plans today.
*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*