April 15th, 2022
How to fix the Samsung logo boot loop
Is your Android phone stuck on the Samsung logo? Although annoying, it's a very common issue. Here at Asurion, we want technology to work for everyone—whether you’re dealing with a cracked phone screen or your laptop won't connect to Wi-Fi, we can help. Here are five tips to fix a stuck Samsung logo on your phone.
Perform a soft reset
A soft reset is the first thing you should try when your Android phone is stuck on the Samsung logo. A soft reset is essentially turning off and on your phone. Hold the Power button until your phone shuts off, wait 30 seconds, and then turn it back on. Some Android phones require pressing the Volume buttons to power off, so if your phone is not shutting down, this might be why. Rest assured it is completely safe to do a soft reset, and it's often the first fix for many phone issues. If the soft reset didn't work, continue down the list of tips for a resolution.
Remove the battery and put it back in
If your phone has a removable battery, you can try taking it out and putting it back in. After you take the battery out, wait about 1 minute before reinserting the battery. The goal of this method is to strip the phone of its power before restarting it and seeing if the problem is gone.
Don’t let a broken phone ruin your day
When your phone stops working, your life shouldn’t have to. Head to your nearest store or schedule an appointment to get it fixed fast.
Download and recovery mode
Download Mode is used for downloading firmware and other software. Recovery Mode is used to factory reset your device, which we'll go into in more depth in just a moment. Both Recovery Mode and Download Mode can help resolve Galaxy phone repair issues. Here's how you get to both modes on your phone.
How to get to Download Mode on your Samsung phone
First, turn off your device. Press and hold the Power, Volume Up, and Volume Down buttons at the same time until you see the warning screen. For Samsung phones with a Bixby button, you'll need to press and hold the Volume Down and Bixby buttons while inserting a USB-C cable. Once you're on the warning screen, press the Volume Down button to exit the download mode. Next, restart the phone to see if the problem is fixed.
How to get to Recovery Mode on your Samsung phone
Make sure your device is turned off. Hold the Power, Volume Up, and Home buttons at the same time until you see the recovery screen. Once you're on the recovery screen, use the Volume buttons to direct yourself to the option that reboots the system and use the Power button to select that option. You can also choose to wipe the cache partition and then restart the system.
Reset your phone to factory settings
Resetting your phone to factory settings tends to be your last resort, so make sure you have tried all of the previous options first. A factory reset essentially means resetting your phone as if it just came out of the box. You'll want to keep in mind that this will remove all of your settings, apps, photos, etc. so it's best to have a recent backup before you do this—check out this guide to how to back up your phone if you need help. If you don't have a recent backup, it's best to seek help from a professional before you attempt it. If you do have a recent backup, follow these steps to factory reset your device.
- Tap Settings
- Tap General & Backup
- Tap Factory data reset
- Tap Reset device
- Tap Delete all
If you've tried these steps and still need a little help, we're right around the corner. uBreakiFix® by Asurion is a Samsung Authorized Repair Provider—schedule a repair at your nearest store and our experts can get your device back up and running as soon as the same day.
Protect your phone
For more than 25 years, Asurion has helped 300 million customers protect, connect, and enjoy the tech they love most. And smartphones are no exception. Your life is on your device, make sure it’s protected. Learn more about Asurion phone insurance plans today.
*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*