How to fix LG TV stuck on logo screen

⚡ Fast fix

• Disconnect the accessories. Unplug every HDMI cable, USB drive, soundbar, and console connected to the TV.
• Give your TV a reset. Unplug the TV and hold the power button for 30 seconds to drain any charge.
• Try again. Wait a minute, plug the TV straight into a wall outlet, and turn it on.
• Reset once you're in. Once you make it past the logo, reset the TV to clear up any lingering issues.

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You're sitting down for a relaxing movie night, but your LG® TV has other plans. After hitting the power button, a logo appears, and nothing happens. You can't even reach the menu or change the input.

At Asurion, we help millions of people maintain the tech in their homes daily. Here's how to fix an LG TV stuck on the logo screen.

Why an LG TV gets stuck on the logo

An LG TV gets stuck on the LG logo when there's power and the panel works, but the webOS operating system crashes before you reach the home screen. These common issues can interrupt startup:

• A connected device or cable struggles to make a connection or "handshake" with the TV.
• A software update didn't finish properly.
• System files are corrupted.
• A power supply or mainboard is starting to fail.

Steps to fix LG TV that won't boot past logo screen

Try each fix fully before moving to the next to weed out the real problem. The standby light at the bottom of the LG TV should remain white or red if the set is getting power after each step.

1. Plug the TV directly into a wall outlet instead of a surge protector or power strip.
2. Use the buttons on the TV itself in case there's an LG remote issue.
3. Unplug every external device and cable except the power cord before turning the TV on again.
4. Unplug the power cord and hold the power button on the TV for 30 seconds for a full power drain. Wait a minute before plugging the TV back in.

Reset the TV once it gets past the logo

If one of the troubleshooting steps gets your TV to the home screen, a reset can clear whatever caused the startup hang, keeping it from happening again.

To reset your LG TV:

1. Go to Settings > All Settings > General.
2. Select Reset to Initial Settings.

This menu path can vary by webOS version and model year, so confirm with your user guide if you're having trouble. Keep in mind that a reset wipes apps, sign-ins, and picture settings, so it's best to try the simpler fixes before doing a power cycle.

Reinstall the software from a USB drive

If your LG TV is still not booting up, your TV may be struggling to connect to Wi-Fi for a firmware update. Try this USB update method:

1. Find the model number on the back of the TV or on the original box.
2. Visit LG's Product Support website on your computer.
3. Enter your model number.
4. Download the latest software update file.
5. For .bin files, copy straight into your USB flash drive and unzip.
6. For .epk files, unzip, then copy the contents into a folder named LG_DTV on your drive.
7. Plug the drive into the TV and follow any prompts to start a recovery install.

The software file must match your exact model, so don't try one intended for a similar LG TV. Keep the TV plugged in through the entire process. It may take several minutes.

When a frozen logo means a hardware problem

Still no luck with an LG smart TV stuck on the logo screen? You may be having an issue with the power supply board or the mainboard.

Signs that it's a hardware issue include:

• Clicking sounds from the back of the TV
• The standby light flashing in a pattern
• The TV cycling off and on by itself

This isn't a repair you should try at home. TVs can hold an electrical charge even when unplugged. The experts at uBreakiFix® by Asurion can fix anything with a power button—stop by your nearest location and let them check out what's going on with your LG TV.

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FAQ

Why is my LG TV stuck on the logo screen?

Your TV is powering on, but the operating system isn't finishing startup. A connected device, interrupted update, corrupted files, or failing power supply can cause it.

How do I unfreeze my LG TV?

Unplug everything except power. Unplug the TV, hold its power button for 30 seconds, wait a minute, then plug it back in. If the TV reaches the home screen, reset the TV to help prevent the issue from returning.

What do I do when my LG TV turns on but the screen stays black?

An LG TV with no picture is different from an LG TV stuck on the startup screen, and it may point to a backlight or input issue. If your LG TV screen is not working at all, check that the standby light is on, listen for sound, and try another input.