Why audio keeps cutting out on your PlayStation 5

⚡ Fast fix

• Give your console a fresh start: Restarting the PS5 and TV may clear temporary glitches.
• Check HDMI connections: Loose cables can cause audio issues.
• Try another HDMI port: Insert the cable into a different HDMI port to test if your primary HDMI port is faulty.

---

You're determined to reach the next level of Elden Ring™, but it's tough going. After several hours of play on your PS5®, you're still trying to defeat the same enemies and bosses. Then the sound cuts out, and you miss a critical part of the storyline. What's causing audio issues on your console?

Asurion Experts keep your favorite gaming devices running smoothly. From sound disruptions to latency issues, we can help. Here's what to do if your audio keeps cutting out after a while on PlayStation® 5.

Adjust your HDMI and video settings

If you're using an older HDMI cable, it may lack the bandwidth your PS5 needs. This can lead to PS5 audio stuttering from an incompatible HDMI cord. To fix the issue, replace the older HDMI cable with the HDMI 2.1 cord included with your console or a comparable substitute.

Adjusting the 4K video transfer rate on your PS5 may also correct HDMI handshake issues between your TV and console. Take these steps:

1. Navigate to Settings > Screen and Video.
2. Select Video Output > Video Transfer Rate.
3. Select -1.

If the PS5 audio lag issues continue, repeat the steps and select -2 as the Video Transfer Rate.

Change audio settings that may cause sound drops

Several settings can cause PS5 audio to cut out periodically. Work through this list to troubleshoot problematic settings.

Audio output format mismatch

The audio output from your console should come from your TV, headphones, or AV system. Take these steps to review your setup:

1. Navigate to Settings > Sound.
2. Select Audio Output.
3. Select your preferred audio output device.

The Audio Output menu includes an option to Switch Output Device Automatically. If it's enabled, your console may transfer sound to any connected output device (such as a Bluetooth headset). Disabling the setting can stop unwanted audio transfers.

3D audio settings

The PS5 offers immersive sound through its 3D audio feature. However, if your TV or speakers have trouble interpreting 3D audio, it may cause PS5 sound to drop every few minutes. Take these steps to disable the feature:

1. Navigate to Settings > Sound.
2. Select 3D Audio (Headphones) or 3D Audio (TV).
3. Turn off Enable 3D Audio.

HDCP-related conflicts

HDCP is a copy protection feature built into the PS5. On some devices, it can cause picture and audio disruptions during extended gameplay. Take these steps to disable it:

1. Navigate to Settings.
2. Select System > HDMI.
3. Turn off Enable HDCP.

If you use the PS5 with streaming services, you may need to re-enable the setting before watching movies or TV content.

Update your PS5 software and rebuild the database

A system glitch or corrupted cache data may cause audio interruptions. To fix this, make sure you're using the most up-to-date software for your PS5.

1. Navigate to Settings > System.
2. Select System Software > System Software Update and Settings.
3. Select Update System Software.

You can also try clearing the cached data and rebuilding the database through Safe Mode. This may stabilize game and audio performance. Take these steps:

1. Turn off your PS5.
2. Press the Power button until you hear two beeps from the console.
3. Select Clear Cache and Rebuild Database from the Safe Mode menu.
4. Select Clear System Software Cache.
5. Wait for the console to restart. If audio disruptions continue, repeat steps 1–3 and select Rebuild Database.

If your console continues to act erratically after rebuilding the database, there may be something wrong with its internal hardware. PlayStation 5 repair services can troubleshoot and resolve the issue.

Prevent overheating and HDMI signal problems

The PS5 console consumes a lot of power during extended gaming sessions, which can cause it to overheat. For optimal performance, avoid keeping the console in an enclosed cabinet. Store it upright with at least four inches of space, and clear any dust buildup around the air vents.

If the HDMI cable or port feels hot, end your gaming session to allow them to cool down. A warm cable or port may cause audio or picture disruptions while gaming.

---

FAQ

Why does my PS5 sound cut out every few seconds?

Common reasons for no audio through HDMI on PS5 include using an old HDMI cable or incorrect audio output settings.

Can an HDMI cable cause audio problems on PS5?

Older HDMI cables may not have sufficient bandwidth to support audio and video signals from the PS5. Excessive wear on the cable may also affect its performance.

Does 3D audio cause PS5 sound drops?

Some TVs, headsets, and soundbars may be incompatible with 3D audio. Disabling the setting may eliminate sound drops.