So you just broke your Samsung Galaxy® smartphone—it may feel like everything you want to do just cracked along with your screen.
Take a breath. It happens. Focus on what should you do next. Should you try to repair your Samsung Galaxy yourself? Or should you tap a repair pro? Your next step depends on a few factors, and we'll walk you through them.
At Asurion, we take care of you and your tech. Here's everything you need to know about fixing your Samsung Galaxy.
Ways to fix a broken Samsung Galaxy phone
If you've broken your Galaxy, you have several options:
- Use your manufacturer warranty to have Samsung fix your device.
- Use your extended warranty to have a tech care company like Asurion repair your phone.
- Ask your mobile carrier to fix it.
- Bring your phone to the nearest repair shop.
- Trade in your phone (if you're due for an upgrade and your phone is in otherwise good condition).
- Repair it yourself.
Can you repair your broken Galaxy at home?
If the repair is simple—and you're up to the challenge—you may be able to fix your phone yourself. But most repairs are tricky. So, before you dig in, here are a few questions:
Do you have any electronics repair experience? If your only experience is changing the batteries on your TV remote, then you probably aren't qualified to take a screwdriver to a Galaxy. Smartphones are complex machines, and one teeny-tiny, misplaced screw or damaged flex wire could further damage your device.
Keep your phone working the way it should
Our trusted experts can fix your phone as soon as the same day. Schedule a repair or visit your nearest store today.
Do you have a safe workspace? Repair pros have workspaces that include helpful items like a magnetic work mat, suction cups, and an anti-static wrist strap, so they don't accidentally zap the electronics they're working on with an electrostatic discharge. Without these tools, it's difficult to complete a safe Samsung Galaxy repair that'll hold up over time.
Worried about voiding your warranty? Before starting any DIY repair, check your phone's warranty. If it's a newer device, it may still be under warranty, and you might be eligible for a free or low-cost repair or replacement. Once anyone other than a certified repair provider works on your Galaxy phone, the warranty is void and Samsung won't help with future issues.
Is your device water resistant? Certified Samsung repair providers use specialized tools and equipment so that their repairs meet the company's highest standards. One of those tools is a special sealer that allows a phone to keep its water-resistance after a repair. Without this machine, your Galaxy will no longer be resistant to water damage and the chances of inflicting further damage are much higher.
Repairs you can try with the Samsung Self-Repair program
If you decide to take on a home repair, make sure to check out the Samsung Self-Repair program, which provides how-to videos, repair guides, and explains how and where to get Samsung genuine parts. Before you begin any fixes, make sure to back up your data and remove your phone's SIM card. Here are some of the Galaxy phone fixes you may be able to make with Samsung Self-Repair:
- Change your back glass.
- Run a diagnostics test.
- Fix a cracked screen.
- Repair your charging port.
Not comfortable taking on a DIY repair? Bring your phone to us, and we'll make sure it gets done the right way. uBreakiFix® by Asurion is a Samsung Authorized Repair Provider—schedule a repair at your nearest store and our experts can get your device back up and running as soon as the same day.
Repairs you shouldn't do yourself
Some Samsung Galaxy phone repairs are complicated, and trying them at home can further damage your device—or even harm you. We don't recommend DIY fixes for these issues:
Badly broken screen
You could cut yourself on glass shards or cause other damage to your phone. Leave Galaxy screen repair to the pros.
If an update or restart doesn't fix it, let a repair pro help with severe operating system bugs or glitches. They're often complicated.
There are some quick fixes you can try if your phone gets wet, but once it's dry, a repair expert should check your device.
Immediately turn off your Galaxy phone and take it to a repair expert so they can safely remove the swollen battery for you. This repair might be dangerous for you to do yourself.