8 steps to save your phone from water damage

Tech Tips

How to save your phone from water damage

No matter how smart your phone is, it doesn’t know how to swim.

With all the outdoor water activities that go on during the summer months, keeping your phone above water can be a tough task. More claims are filed for device water damage during the month of July than any other month – with a 43 percent increase in claims over the July 4th weekend in particular*.

Does Asurion cover water damage?

While dropping your smartphone into liquid typically voids the manufacturer’s warranty automatically—many phones have indicators that change colors when wet—that isn’t the case when it comes to your smartphone insurance policy. If your phone is covered, you can file a claim at Asurion.com at any time.

Steps to try to fix a water damaged smartphone:

  1. If your phone takes a spill, remove it from the liquid immediately. The longer it stays there, the more liquid will seep into the crack around your screen or into various inlets.
  2. Turn the phone off and leave it off.
  3. Remove the protective case.
  4. If possible, open the back and remove the battery, SIM card, and microSD card. If not, skip this step.
  5. Use a cloth or paper towel to dab your phone dry. Do not rub the phone dry, because it could accidentally push liquid into the phone’s more sensitive parts. If the phone was completely submerged, you might try vacuuming around the phone’s cracks and openings to suck more water out.
  6. Resist the urge to bake your phone in the sun.  Keep it in a cool, dry place.
  7. The old rice trick isn’t very reliable, but silica gel packets have proven to be much more effective. Fill a plastic zip-top bag with silica gel and bury the phone in the bag. Leave your phone in the bag for at least 24-48 hours.
  8. After you’ve allowed your phone to fully dry, switch it on. If it doesn’t turn on right away, try charging it to see if that makes a difference.

If your phone turns back on, great! Still, keep an eye on it over the next week or so, as sometimes certain features won’t work the way they used to.

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*2018 Asurion Claims Data