How to turn off closed caption on your LG TV​

Closed captions are invaluable accessibility tools. They convert audio cues, such as dialogue, sound effects, and music, into text that appears at the bottom of a video. That way, individuals who are hard of hearing can enjoy movies and television shows. 

If you don’t need or want closed captions on your personal television, though, they can be a frustrating distraction when enabled. Turning the closed captions off will remove them from your screen. 

Each television has different settings and menus, which can make finding a quick answer difficult. At Asurion, we specialize in learning each device inside and out so we can get you the answers you need—just like that. Use this guide to learn how to turn off closed captions on your LG TV. 

Follow these steps

1. Access the settings menu option by clicking the Settings button on your remote. It looks like a gear.

2. In the settings menu that pops up, select All Settings > General > Accessibility. 

3. Navigate to the caption settings and select Closed Caption. 

3. Turn closed captions on or off. When the captions are off, the switch will be positioned to the left and gray. When the captions are on, the switch will be positioned to the right and green.

The method for turning off closed captioning on your LG TV may vary slightly depending on your specific TV model. In that settings menu, find Settings, then Accessibility, then Closed Captions. If needed, consult LG’s website for more details about your TV model. 

Troubleshooting common issues

Don’t worry if you can’t turn off the closed captions right away. For a quick answer, try these troubleshooting solutions. 

Problems finding caption settings

If you don’t see a menu when you press the settings button, make sure your remote is pointed directly toward the set-top box. If your remote batteries have stopped working, replace them. 

Your LG TV's model can affect the precise steps for finding closed captions in settings. Look under Accessibility in the main settings menu. In some Smart TV models, Accessibility may be under Advanced Settings.

If settings don’t save changes

If you turn off closed captions in Settings but still see them when you exit the menu, the changes you made did not save successfully. Try restarting your LG TV and then going through the steps to turn off closed captions again. If that still doesn’t work, try troubleshooting a TV. 

Caption availability depends on the broadcaster, so you may not see captions on every program you watch. If captions disappear and then reappear, you still have captions enabled in your TV settings.  

FAQs

Why is my LG TV narrating everything?

If your LG TV appears to be narrating what’s happening on screen, you likely have audio guidance or audio description enabled. These features are designed to assist visually impaired individuals in using their TVs and enjoying content. To turn off the narration, hold down the Mute button on your LG TV remote until the Accessibility menu appears. 

Select Audio Guidance and make sure the function is turned off. The slider should be positioned to the left and have a gray background. If the slider is to the right and green, choose it again to turn Audio Guidance off. 

In the main Accessibility menu, select Audio Description to make sure this function is also disabled. Again, you need the slider to be positioned to the left and gray. 

Where is the closed caption button on my LG remote?

Most LG remotes don’t have a specific closed caption button. To turn closed captions on or off, you’ll need to enter the Settings menu with the settings button on your remote. 

Where is the menu button on my LG remote?

The Settings menu button on an LG remote control resembles a gear and is typically located on the lower right-hand side. If your remote does not have a settings button, press the Home button instead. In the menu that appears on the screen, select Settings. Then, proceed with the same steps outlined previously. 

There are a variety of other options available from the Settings menu, including a place to check your LG TV Wi-Fi connection. Getting more familiar with your TV settings will help you find a solution the next time you have a quick question or issue with your LG TV.