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Welcome to tech support—reimagined

Whether you need live tech support, extended product protection, or a few of our expert tips, we're here to help. And to make things easier, you don’t have to register any product until you’re ready to use it.

By connecting with an expert, you agree to the Terms of Service.

Plans to fit your tech needs

Asurion has protected the devices people rely on most for over 25 years, and it is now providing device protection and tech support services for The Source through two unique plans. Here’s what you need to know about your plan’s benefits:

The Source Extended Protection device coverage and tech support for televisions, computers, tablets, gaming, smart home devices, and more

Extended Protection

This plan covers you against manufacturer defects, normal wear and tear, power surges, and also provides accidental damage from handling coverage for portable devices. If you purchased coverage for a computing or connected device, you also get unlimited tech support for your product and its connection to other devices.

  • Simple claims: Just have your receipt ready when you start your claim so we can register your plan.

  • You can call us at 855-359-8324 on weekdays from 8 a.m. through 12 a.m. ET and on weekends from 9 a.m. through 10 p.m. ET.

Start a claim

An Asurion expert

Whole Home Tech Support

With this plan, you get unlimited tech support for virtually all of your home tech regardless of where you purchased it.

  • You can call us at 855-359-8324 on weekdays from 8 a.m. through 12 a.m. ET and on weekends from 9 a.m. through 10 p.m. ET.

Help yourself to our expert tips

Want to get more out of your devices? We have self-serve articles and how-to guides you can access anytime to help solve your tech issues fast. Here’s a few to check out.

See all articles
Learn more about the 8 steps to fix a TV with no sound

8 steps to fix a TV with no sound

Show me how
Show me how
Read the article on how to fix lag when playing online multiplayer games

How to fix lag when playing online multiplayer games

Read more
Read more
Learn about the 5 smart home device must-haves

Building a smart home: 5 of the best smart home devices

Get connected
Get connected

Frequently asked questionsExtended Protection

The Extended Protection Plan is protection plan that provides coverage above and beyond the manufacturer’s warranty. For connected devices and computing products, the Plan also provides tech support for your product. Please see The Source Terms & Conditions (BC, MB, QC, SK) or Terms & Conditions (All Other Provinces).
Plan categories include Computing (Laptops/Tablets/ Desktops), Connected Devices (Televisions, Smart Home, Bluetooth Speakers, Headsets, and more), Software, Cables/Chargers and General Merchandise (STEM and Educational Toys, Mounts and Stands, Portable Power Banks, and more).
Unlimited Tech Support is included in your plan if you purchased an Extended Protection plan for computing (laptops, desktops, and tablets) or connected devices (televisions, gaming devices, wearable tech, and more). This includes tech support for your product and virtually anything it connects to. Tech support starts day one. Coverage provides personalized technical support by experts on home technology. If you're having an issue with your eligible purchased product, you can contact an Asurion Expert for help. Access to bilingual Tech Support via on-line self-serve, phone or chat. Our experts can help with things such as:
  • Setting up and connecting your new device.
  • Networking your smart home products together.
  • Troubleshooting Wi-Fi/connectivity and software issues.
  • Optimizing home, security, and other settings.
  • Learning new product features and more.

Depending on the product you purchased, your Plan will start as follows:
  • 13-month; 2- and 3-year plans – These Plans begin on the date of purchase, providing certain benefits, and are inclusive of the manufacturer’s warranty; they do not replace the manufacturer’s warranty. After the manufacturer’s warranty expires, the plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Terms and Conditions.
  • 1-year plan – This plan begins after the manufacturer’s warranty.

If you purchased an Extended Protection plan for a computing or connected device, you can call talk with one of our Asurion Experts Monday-Friday 8:00 a.m. through midnight EST, Saturday and Sunday 9:00 a.m. through 10:00 p.m. EST through chat or by calling 855-359-8324. By connecting with an expert you agree to the Terms of Service and Privacy Policy.

You may cancel your plan at any time. Just give us a call at 855-359-8324. We're here to help.
You may purchase an Extended Protection Plan at the time your purchase your eligible product in-store or online at thesource.ca.
The Extended Protection plan provides for the repair or replacement of your product in the event it experiences a breakdown caused by defects in materials and workmanship; normal wear and tear; dust, heat humidity; or for portable computing or connected devices, unintentional and accidental damage from handling as a result of normal use (“ADH”).
  • Loss, theft and intentional damage
  • Scratches, dents and dings to products that still work as intended
  • Replacement costs of consumable parts such as batteries
  • Products with altered or missing serial numbers
Additional exclusions apply. See the Terms & Conditions (BC, MB, QC, SK) or Terms & Conditions (All Other Provinces) for complete list.

Starting a claim is easy, have your receipt ready so we can register your plan. Call 855-359-8324 to start your claim (it takes minutes) weekdays from 8am through 12am ET and on weekends from 9am through 10pm ET.

Please go to Terms of Service.

The Extended Protection Plan is protection plan that provides coverage above and beyond the manufacturer’s warranty. For connected devices and computing products, the Plan also provides tech support for your product. Please see The Source Terms & Conditions (BC, MB, QC, SK) or Terms & Conditions (All Other Provinces).
You may purchase an Extended Protection Plan at the time your purchase your eligible product in-store or online at thesource.ca.
Plan categories include Computing (Laptops/Tablets/ Desktops), Connected Devices (Televisions, Smart Home, Bluetooth Speakers, Headsets, and more), Software, Cables/Chargers and General Merchandise (STEM and Educational Toys, Mounts and Stands, Portable Power Banks, and more).
The Extended Protection plan provides for the repair or replacement of your product in the event it experiences a breakdown caused by defects in materials and workmanship; normal wear and tear; dust, heat humidity; or for portable computing or connected devices, unintentional and accidental damage from handling as a result of normal use (“ADH”).
Unlimited Tech Support is included in your plan if you purchased an Extended Protection plan for computing (laptops, desktops, and tablets) or connected devices (televisions, gaming devices, wearable tech, and more). This includes tech support for your product and virtually anything it connects to. Tech support starts day one. Coverage provides personalized technical support by experts on home technology. If you're having an issue with your eligible purchased product, you can contact an Asurion Expert for help. Access to bilingual Tech Support via on-line self-serve, phone or chat. Our experts can help with things such as:
  • Setting up and connecting your new device.
  • Networking your smart home products together.
  • Troubleshooting Wi-Fi/connectivity and software issues.
  • Optimizing home, security, and other settings.
  • Learning new product features and more.

  • Loss, theft and intentional damage
  • Scratches, dents and dings to products that still work as intended
  • Replacement costs of consumable parts such as batteries
  • Products with altered or missing serial numbers
Additional exclusions apply. See the Terms & Conditions (BC, MB, QC, SK) or Terms & Conditions (All Other Provinces) for complete list.

Depending on the product you purchased, your Plan will start as follows:
  • 13-month; 2- and 3-year plans – These Plans begin on the date of purchase, providing certain benefits, and are inclusive of the manufacturer’s warranty; they do not replace the manufacturer’s warranty. After the manufacturer’s warranty expires, the plan continues to provide some of the manufacturer’s benefits as well as certain additional benefits listed within the Terms and Conditions.
  • 1-year plan – This plan begins after the manufacturer’s warranty.

Starting a claim is easy, have your receipt ready so we can register your plan. Call 855-359-8324 to start your claim (it takes minutes) weekdays from 8am through 12am ET and on weekends from 9am through 10pm ET.

If you purchased an Extended Protection plan for a computing or connected device, you can call talk with one of our Asurion Experts Monday-Friday 8:00 a.m. through midnight EST, Saturday and Sunday 9:00 a.m. through 10:00 p.m. EST through chat or by calling 855-359-8324. By connecting with an expert you agree to the Terms of Service and Privacy Policy.

Please go to Terms of Service.

You may cancel your plan at any time. Just give us a call at 855-359-8324. We're here to help.

Whole Home Tech Support

With this plan, you get unlimited expert support with or without a device purchase from The Source. Our experts are available to help you with your tech, no matter when or where you bought it.
Please see The Source Terms & Conditions (BC, MB, QC, SK).
Coverage provides personalized technical support by experts on home technology. If you're having an issue with any eligible device located in your home, you can contact an Asurion Expert for help. Access to bilingual Tech Support via on-line self-serve, phone or chat. You can get help with:
  • Connecting your household. Wi-Fi devices.
  • Setting up new devices and accessories.
  • Using and getting the most out of your devices and accessories.
  • Troubleshooting your devices if you run into an issue and more.

Please go to Terms of Service.

You can buy Whole Home Tech Support at The Source stores or online at thesource.ca. Whole Home Tech Support gives you unlimited expert support for virtually all of your home tech for the term of your plan, no matter where you bought it.
If you need tech support for a device located in your home, you can call one of our Asurion Experts Monday-Friday 8:00 a.m. through midnight EST, Saturday and Sunday 9:00 a.m. through 10:00 p.m. EST through chat or by calling 855-359-8324. By connecting with an expert you agree to the Terms of Service and Privacy Policy.
You may cancel your plan at any time. Just give us a call at 855-359-8324. We're here to help.
With this plan, you get unlimited expert support with or without a device purchase from The Source. Our experts are available to help you with your tech, no matter when or where you bought it.
Please see The Source Terms & Conditions (BC, MB, QC, SK).
You can buy Whole Home Tech Support at The Source stores or online at thesource.ca. Whole Home Tech Support gives you unlimited expert support for virtually all of your home tech for the term of your plan, no matter where you bought it.
Coverage provides personalized technical support by experts on home technology. If you're having an issue with any eligible device located in your home, you can contact an Asurion Expert for help. Access to bilingual Tech Support via on-line self-serve, phone or chat. You can get help with:
  • Connecting your household. Wi-Fi devices.
  • Setting up new devices and accessories.
  • Using and getting the most out of your devices and accessories.
  • Troubleshooting your devices if you run into an issue and more.

If you need tech support for a device located in your home, you can call one of our Asurion Experts Monday-Friday 8:00 a.m. through midnight EST, Saturday and Sunday 9:00 a.m. through 10:00 p.m. EST through chat or by calling 855-359-8324. By connecting with an expert you agree to the Terms of Service and Privacy Policy.
Please go to Terms of Service.

You may cancel your plan at any time. Just give us a call at 855-359-8324. We're here to help.
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