Live tech supportat your fingertips

Asurion tech experts offer technical help and are trained to utilize remote device access and diagnostics to help you with your device and everything you connect it to. Here are some examples:

• Set up a new device—Not sure how to get started? Let the tech experts walk you through the process.

• Software updates—Never worry about OS updates again. Asurion experts can even help train you on new features and functionality.

• Smartphone tune-up—Battery running slow or sluggish? Enhance your phone’s performance and maximize battery life.

• Laptop/PC/Mac tune-up—Get your tech connected with optimized Wi-Fi service for super-fast audio/video streaming, screen mirroring, and data transfer.

• Making you more productive—Get app recommendations so you can make the most out of your device.

• Get those peripherals humming—Connect your printers, scanners and other smart devices to your network to maximize productivity.

• Connecting to your car or home—Get support for your phone and everything you connect to it.

• Backing up security to the cloud—Never worry about your personal data or contacts again.

• Troubleshoot Wi-Fi issues—Get your Wi-Fi up and running again to avoid data overage charges from your carrier.

• Remove viruses, malware and spyware—Get install help for security software, including personal data/identity protection apps and smart home devices.

Through our app, customers have direct, one-click access to friendly and knowledgeable Asurion technical support to troubleshoot customer problems, no matter how simple or complex, across platforms, devices, and services. No wait times, menus, or appointments needed.

As many as you like! Our tech experts are here for you and will help you stay connected to the technology that matters most to you.

There are two convenient ways to reach a live tech expert:

• Use the Asurion app’s instant access via click-to-call or click-to-chat features.

• Use your carrier support phone number.

Tech experts are available in seconds when utilizing the click-to-call or click-to-chat features in the Asurion app. No hold times, transfers, or waiting in a phone queue, just simple direct access to tech experts when you need them most.

Yes, the Asurion app can also do the following:

• Send proactive notifications that inform you to make adjustments to improve your device’s performance.

• Provide content that teaches you more about your device to help you get the most out of its capabilities.

• Send diagnostic data to tech experts so they can see what potential issues you might have, enabling quick resolutions.

• Allow tech experts to remote-in to your device, if you choose, so demonstrations on the solutions and features can be done in real time.