Premium support for your connected tech

With Home Device Advisor, you don’t have to call multiple numbers, be on hold or bounce around to different people for help with your connected home technology. From setup and troubleshooting to discovering the amazing features of your products, our tech experts help you unlock your products’ full potential – so you can be more productive and stay connected. See “What is covered by Home Device Advisor FAQ” for additional benefit details.

For customers who want protection, we also offer Verizon Protect Home. Verizon Protect Home provides our best value and includes the premium tech support features of Home Device Advisor plus protection for your eligible home entertainment, home office, wearable and smart home products, and digital security. If your eligible home entertainment or smart home product experiences a covered breakdown, we’ll repair or replace it for you. Visit asurion.com/verizonprotecthome for more information.

Limitations and exclusions apply. See Terms and Conditions before enrollment in either plan.

To enroll, call Verizon at 800-837-4966 or through the MyVerizon app.

Call or chat with a live expert 24/7 by calling 844-769-1991.

Yes, the app also:

• Provides content that teaches you more about your products and smart home connectivity

• Allows tech experts to remote-in to your product, if you choose, so demonstrations on solutions and features can be done in real time

TV mounting, soundbar mounting, smart door lock fitting, smart thermostat mounting, and more. Device installation types available in each city may vary. For more information or to see if installations are offered in your city, call 844-769-1991.

Yes. For device installs, you will need to provide your own mounting bracket. Unsure of how to pick the one that’s right for you? Give us a call at 844-769-1991. We’re happy to answer any of your questions.

Yes. 24 hours before your appointment, the expert who will be performing your installation will call you to confirm the timing of your appointment and discuss the product they’ll be installing for you. They will also cover all safety measures you’ll need to be familiar with before the appointment.

Our experts are available by appointment 9:00am-5:00pm local time, Monday-Saturday. You can book your appointment by calling us at 844-769-1991.

Home Device Advisor offers unlimited premium tech support to help with your connected home tech for just $15/mo plus taxes. Included with your service is:

• 24/7 access to experts who can answer virtually any tech question about your covered home entertainment and smart home products via app, web, chat or phone

• Two in-home visits per 12-month period from experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi products for your home

• S49 Installs (optional): Save with S49 home tech installs on TVs. Home security cameras. smart doorbells and more

• Tech Coach app to easily access live, on-demand experts anytime

There are two convenient ways to reach a live expert:

• Test for inline CTA: 844-769-1991

• Via click-to-call or click-to-chat features on the Tech Coach app that’s included in your plan, or by calling 844-769-1991.

As many as you like. Experts are here for you and will help you with virtually any question, big or small, anytime.

Experts will help you configure, set up and optimize smart products or choose the best Wi-Fi devices for your home. Your service includes two in-home visits each 12-month period. Have other questions? Call experts at 844-769-1991.

One of our trusted experts will perform a pre-installation site survey and review the scope of work with you before starting. They’ll then verify the location where you’d like the product installed, uncover any potential Wi-Fi connectivity limitations, and review manufacturer mounting options that will work for the install location.

Next up, your expert will install the product, conceal cables with cable covers and connect it to your existing wireless network. They’ll guide you through setting up any necessary user accounts and provide any demos of product functionality you may need. They’ll even help get it connected with your other home entertainment products.

Before leaving, they’ll confirm that the install meets all of your needs and provide you with details to find troubleshooting tips and other educational information.

Not at this time, but you are more than welcome to call us back to schedule an additional appointment for any other installation needs you may have.

Give us a call at 844-769-1991, and we’ll be happy to get your appointment rescheduled.