Verizon Mobile Protect is there when you need it
Cracked screen and back glass repairs for select smartphones1
Benefits vary for New York customersBenefits vary for New York customers
Being a Verizon Mobile Protect subscriber has its perks
Mobile device setup
Activate, optimize, and manage your device. We’ll walk you through the steps to make sure everything works like it should.Included with plan
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1:1 digital security
24/7 expert help with your online security, from identity theft monitoring to help with VPNs and passwords.Included with plan
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In-person device refresh
Visit one of the 700+ local uBreakiFix® by Asurion stores, and we'll help keep your phone working its best. Benefits vary for New York customers.Included with plan
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Verizon Tech Coach support in your back pocket
- Our Tech Coach experts help thousands of customers every day.
- You can chat or call a Tech Coach in seconds, anytime.
- We’ll provide tips about device setup, digital security and more.
Call 866-686-2479 for tech support.
Access your Verizon Mobile Protect benefits
- Pro On the Go same-day delivery and setup2
- Cracked screen and back glass repairs for select smartphones1
- $99 damage replacement deductible per claim,3 and more
Frequently asked questions
Will Verizon Mobile Protect cover a repair or replacement device?
How do I know if I’m eligible to enroll in Verizon Mobile Protect?
Will Verizon Mobile Protect cover a lost or stolen device?
Where can I view the Terms and Conditions?
How does device replacement work?
1. Available in select locations and subject to inventory, parts, and technician availability and other criteria, which are subject to change at any time. Devices with damage to the screen and back glass are not eligible for repair unless the device is eligible for both cracked screen and back glass repair (if ineligible for repair, damage replacement deductible applies). Visit phoneclaim.com/verizon to check current device eligibility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Repair options may include in-store repair, mail-in repair or at-home repair. Benefits vary for New York customers. See Verizon Mobile Protect New York brochure for more information.
2. Available for approved insurance claims for replacement of select smartphones in select locations and is subject to claim approval time, inventory and technician availability and other criteria, which are subject to change at any time. Also available for new devices purchased on Verizon.com, dependent on delivery location, device availability, time of purchase and availability of setup expert.
3. The $99 damage deductible will apply for all damage that is ineligible for cracked screen or back glass repair. The $99 damage deductible will not apply if your loss and theft deductible is under $99. In such cases, the damage deductible will be the same as your loss and theft deductible.