Verizon call forwarding: how to forward your phone calls

Sometimes you can’t answer your phone, but you don’t want to miss important calls. That’s where Verizon call forwarding comes in. With this feature, you can send incoming calls to another number—like your home phone, office line, or a family member’s device.

Here’s how to set up and manage call forwarding on Verizon.

How Verizon call forwarding works

Call forwarding lets you automatically send incoming calls from your Verizon line to another number. You can choose to forward all calls or only when your line is busy or unanswered. It works on most Verizon Wireless plans and is easy to turn on or off.

How to set up call forwarding on Verizon

Forward all calls

1. On your Verizon phone, dial *72, followed by the 10-digit number you want your calls forwarded to. (Example: *72-555-123-4567 ).
2. Press Send.
3. Wait for the confirmation tone or message.

From then on, all calls to your Verizon number will go to the number you entered.

Forward calls when busy or unanswered

1. On your Verizon phone, dial *71, followed by the 10-digit number you want to forward to. (Example: *71-555-123-4567 ).
2. Press Send.

Calls will be forwarded only if your line is busy, or you don’t answer.

How to turn off Verizon call forwarding

1. Dial *73 on your Verizon phone.
2. Press Send.
3. Wait for the confirmation tone or message.

Your calls will now ring directly to your Verizon phone again.

Things to know about Verizon call forwarding

• Voicemail: Once call forwarding is turned on, calls are sent to the forwarded number voicemail—not your Verizon voicemail.
• Charges: Standard usage charges may apply if you forward calls to a long-distance number.
• International numbers: Call forwarding only works with domestic U.S. numbers.

Need more tech help?

If you’d like help setting up call forwarding or managing other features—like voicemail or spam blocking—Verizon Tech Coach Experts can assist. If you’re enrolled in an eligible device protection plan, use the live chat support or call 866-686-2479 for step-by-step guidance.

Frequently asked questions

What is Verizon call forwarding?

It’s a feature that lets you automatically send incoming calls to another number, like your home or office phone.

How do I forward phone calls on Verizon?

Dial *72 plus the number you want to forward to on your Verizon phone, then press Send.

How do I turn off call forwarding on Verizon?

Dial *73 on your Verizon phone and press Send to cancel call forwarding.

Can I forward Verizon calls to an international number?

No. Call forwarding only works with U.S. numbers.

Does Verizon charge for call forwarding?

There’s no extra fee to use call forwarding, but standard voice and long-distance rates may apply if you forward calls to a number outside your local area.

Who can help me set up call forwarding?

If you’re enrolled in an eligible device protection plan, a Verizon Tech Coach Expert can walk you through setup, voicemail options, and troubleshooting. Connect via live chat support or call 866-686-2479.