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Family using an iPhone

Your Verizon benefits are getting better.

Starting May 29, 2024, Verizon Mobile Protect will provide even more benefits you can count on.

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Start a claim
Sign in to dashboard
Start a claim

Excludes New York customers.

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Terms and Conditions.

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Enhanced benefits and price increases start May 29, 2024.

  • $0 deductible back glass repairs

  • In-person device refresh

  • NEW: Schedule an appointment for a device optimization session (for select smartphones)
  • NEW: Get a phone screen protector installed at no extra cost
  • NEW: Get recommendations to improve battery performance

Plus, get the same great benefits available today.

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Pro on the Go same-day delivery and setup⁴

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Unlimited number of claims⁵

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24/7 access to tech support

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$99 damage deductible per claim⁶

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and more!

Access your benefits using these apps—included with Verizon Mobile Protect.⁵

Have questions?

Check out our Frequently Asked Questions, and if you still need help, call 1-866-844-0438.

Customers enrolled in select device protection options will have an increase to their monthly charge. Please see the Terms and Conditions linked above for more information.
With a $0 back glass repair deductible, customers with eligible smartphones will be able to get their back glass repaired at no additional cost. Starting May 29, 2024, customers enrolled in Verizon Mobile Protect (VMP), Verizon Mobile Protect Multi-Device (VMP MD), Total Equipment Coverage (TEC), and Wireless Phone Protection (WPP) will have access to the $0 back glass repair deductible benefit.
No. New York customers that are enrolled in a device protection option will not have access to the new benefits and their prices will not change on May 29, 2024.
Effective May 29, 2024, the loss and theft deductibles will be $19/$99/$109 (previously $129)/$189/$229/$279 (depending on device type). Please see the Terms and Conditions linked above for more information. The damage deductible⁶ will remain at $99 per claim. The cracked screen repair² deductible will remain at $0 per claim.
With the new in-person device refresh, you can schedule a visit at a uBreakiFix® by Asurion location for in-person diagnostics to optimize your device, get recommendations to improve battery performance and get a new screen protector installed on your smartphone at no extra cost. Starting May 29, 2024, customers enrolled in VMP, VMP MD, Mobile Secure and Mobile Secure MD will have access to enhanced device refresh.
Verizon Mobile Protect Multi-Device customers with 4-20 lines on their account can add Additional Coverage for up to 3 additional registrations. Effective May 29, 2024, the monthly charge for Additional Coverage is $12.10 per month, per registration (in Florida $9.25 per month, per registration).
Customers enrolled in select device protection options will have an increase to their monthly charge. Please see the Terms and Conditions linked above for more information.
Effective May 29, 2024, the loss and theft deductibles will be $19/$99/$109 (previously $129)/$189/$229/$279 (depending on device type). Please see the Terms and Conditions linked above for more information. The damage deductible⁶ will remain at $99 per claim. The cracked screen repair² deductible will remain at $0 per claim.
With a $0 back glass repair deductible, customers with eligible smartphones will be able to get their back glass repaired at no additional cost. Starting May 29, 2024, customers enrolled in Verizon Mobile Protect (VMP), Verizon Mobile Protect Multi-Device (VMP MD), Total Equipment Coverage (TEC), and Wireless Phone Protection (WPP) will have access to the $0 back glass repair deductible benefit.
With the new in-person device refresh, you can schedule a visit at a uBreakiFix® by Asurion location for in-person diagnostics to optimize your device, get recommendations to improve battery performance and get a new screen protector installed on your smartphone at no extra cost. Starting May 29, 2024, customers enrolled in VMP, VMP MD, Mobile Secure and Mobile Secure MD will have access to enhanced device refresh.
No. New York customers that are enrolled in a device protection option will not have access to the new benefits and their prices will not change on May 29, 2024.
Verizon Mobile Protect Multi-Device customers with 4-20 lines on their account can add Additional Coverage for up to 3 additional registrations. Effective May 29, 2024, the monthly charge for Additional Coverage is $12.10 per month, per registration (in Florida $9.25 per month, per registration).

Terms and Conditions

Take a look at the new (as of May 29, 2024) Terms and Conditions forVerizon Mobile ProtectTotal Equipment CoverageWireless Phone ProtectionMobile Secure

1. Verizon Mobile Protect consists of: Wireless Phone Protection, Verizon Extended Warranty and Mobile Secure (each available separately). Lost, stolen or damaged device replacements are provided by Wireless Phone Protection, which is insurance coverage underwritten in Georgia by LM General Insurance Company (Boston, MA), in Indiana by Indiana Insurance Company (Boston, MA), in Louisiana by Liberty Personal Insurance Company (Boston, MA), in New Jersey by Liberty Mutual Mid-Atlantic Insurance Company (Boston, MA) and in all other states, Liberty Insurance Underwriters Inc. (Boston, MA) or one of its insurance company affiliates; in Florida, Wireless Phone Protection includes coverage for post-warranty malfunctions (damage replacement deductible and claim limit apply). Asurion Insurance Services, Inc. (in California, Agent License #OB35141; in Iowa, Agent license #1001000131), is the Agent and provides the claims servicing under this program. Except in Florida, repairs and replacements for post-warranty malfunctions are provided through the Verizon Extended Warranty program; the obligor of the Extended Warranty program is Verizon Wireless Services, LLC.

2. Cracked glass repair is available for approved claims on select smartphones in select locations and is subject to inventory, parts, and technician availability and other criteria, which are subject to change at any time. Visit phoneclaim.com/verizon to check current device eligibility. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts, and may contain original or non-original manufacturer parts, and may void the manufacturer warranty. Repair options may include in-store repair, mail-in repair or at-home repair.

3. Appointment is required: availability varies by requested location.

4. Available for approved insurance claims for replacement of select smartphones in select locations and subject to claim approval time, inventory and technician availability and other criteria, which are subject to change at any time. Available for new devices purchased on verizon.com, dependent on delivery location, device availability, time of purchase and availability of setup expert.

5. For Verizon Mobile Protect Multi-Device (VMP MD) accounts, claims are unlimited per registered line. This benefit is provided by Wireless Phone Protection.

6. Applies to all damage that is ineligible for cracked glass repair. $99 damage deductible applies unless loss/theft deductible is less than $99 in which case deductible will be same as loss/theft.

7. OS restrictions apply. A smartphone is required to download the Digital Secure app, select features may be accessed on tablets and computers. Compatible smartphone required for call filtering services; features included vary by device. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls.
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