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Here’s what your plan includes

Drops, spills, and breaks happen to everyone. We're here to make it less stressful when it does.

  • Screen repair¹

  • Loss and theft protection

  • Water damage coverage

Protect Advantage plans also include additional benefits:

  • Unlimited battery replacements²

  • Tech support

  • Unlimited photo and video cloud storage³


Starting a claim online only takes a few minutes. Submit yours anytime, and we'll take it from there.

Broken phone

How it works


FILE A CLAIM

Tell us what happened to your device. Claims must be reported within 60 days of the date of the incident. We need to know if it was dropped, got wet, is lost, or something else.


REPAIR OR REPLACE

Depending on what's wrong, we may repair¹ or replace⁴ your device. For a screen, we can usually repair it as soon as the same day. If it’s lost or has other physical damage, we may replace your device.


NEXT DAY SHIPPING

If we send you a replacement, you'll receive it as soon as the next business day! AT&T Protect Advantage customers may be eligible for same day delivery and setup for eligible devices.

¹Each screen repair will count towards your claim limits.  Limited to eligible devices in select areas. Newly launched devices models may not be eligible for repair. Visit phoneclaim.com/att or call 888-562-8662 to check current eligibility. Same day repair option depends upon claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month limited warranty. Repairs may use new or refurbished parts; may contain original or non-original manufacturer parts; and may void the manufacturer warranty. Some colors of eligible devices are not covered. Eligible devices and available areas are both subject to change any time.

²Subject to eligible wireless phones outside of manufacturer’s warranty period that power on but fail to hold an adequate charge after ProTech diagnostic testing. Battery replacements are not available for Mobile Insurance customers. Available for select devices in select areas.

³Video size limitations may apply.

⁴Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska and  Hawaii cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.  If your original device was not lost or stolen, you must return it within 10 days after receiving your replacement device or you will be charged a non-return fee of up to $850.

AT&T Mobile Insurance, and the insurance component of AT&T Protect Advantage for 1, AT&T Protect Advantage for Business for 1, AT&T Protect Advantage for 4, and AT&T Protect Advantage for Business for 4 is underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection Services, LLC (in Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #0D63161, in Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.), a licensed agent of CNA.