Start, resume, or track your AT&T claim

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Have an AT&T HomeTech Protection plan? Start a home tech claim

How our claims process works

Tell us what’s wrong

We'll ask you a few questions to find out whether we’ll need to fix or replace your phone.

Start a claim

Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

Track your claim

You’ll receive your repaired or replacement device as soon as the next day.¹

Track a claim

Set up your device

Once you get your device, our experts will help make sure everything works seamlessly.

Get setup support

Here is your estimate*

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

Upload documentation

Claim status

Track a claim as it moves through the process.

Start tracking

Coverage details

View complete terms and conditions of coverage.

Go to Terms and Conditions

Plan benefits

Access all the protection and support services that come with your plan.

When will I get my replacement?

Claim completed	Delivery day
Before 6pm ET on Monday–Friday	Next day
Before 3pm ET Saturday	Monday
Before 3pm ET Sunday	Tuesday

If you have AT&T Protect Advantage, you may be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.

Shipping cost is included for all replacement devices.

Frequently asked questions

Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

If your phone is lost or stolen, follow these three steps:

Try to locate it. Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
Suspend your service. If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Suspend your service or block your device or call AT&T at 800-331-0500.
Replace your device. If you’re enrolled in an AT&T device protection plan, Start a claim.

Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.

If your phone is lost or stolen, follow these three steps:

Try to locate it. Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
Suspend your service. If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Suspend your service or block your device or call AT&T at 800-331-0500.
Replace your device. If you’re enrolled in an AT&T device protection plan, Start a claim.

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1. Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.