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Claims
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  • AT&T Protect Advantage
  • AT&T HomeTech Protection
  • Claims
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Start, resume, or track your AT&T claim

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Have an AT&T HomeTech Protection plan?
Start a home tech claim

How our claims process works

Tell us what’s wrong

We'll ask you a few questions to find out whether we’ll need to fix or replace your phone.
Start a claim

Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

Track your claim

You’ll receive your repaired or replacement device as soon as the next day.1
Track a claim

Set up your device

Once you get your device, our experts will help make sure everything works seamlessly.
Get setup support

Here is your estimate*

Need to upload claim documents?

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload it here.

Upload documentation

Claim status

Track a claim as it moves through the process.
Start tracking

Coverage details

View complete terms and conditions of coverage.
Go to Terms and Conditions
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Plan benefits

Access all the protection and support services that come with your plan.
Sign in to account

When will I get my replacement?

Claim completedDelivery day
Before 8:00 pm CST on Monday - Friday Next day
Before 2:30 pm CST on SaturdayMonday
After 2:30 pm CST on Saturday and all day SundayTuesday

If you have AT&T Protect Advantage, you may be eligible for same-day delivery and set up if you complete your claim before 4pm local time. Eligibility is determined during the claim process.

Shipping cost is included for all replacement devices.

Frequently asked questions

Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload your documents.


Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.
If your phone is lost or stolen, follow these three steps:
  • Try to locate it. Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
  • Suspend your service. If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Suspend your service or block your device or call AT&T at 800-331-0500.
  • Replace your device. If you’re enrolled in an AT&T device protection plan,  Start a claim.

Visit our HomeTech Protection page to start a claim.
Cracked screens can be particularly frustrating, but your AT&T device protection plan has you covered.
Screen repair is a fast, convenient, and affordable way to get your phone back without the need to transfer data.
Screen repair is included with enrollment in all AT&T device protection plans and is backed by a one-year warranty, subject to device and location eligibility.
View complete terms and conditions of coverage.
Go to Terms and Conditions
For Liberty Customers
Start a claim to get your exact deductible and confirm repair eligibility.
If you're currently enrolled, when you start a claim you provide the information we need to get you the most accurate deductible.
Start a claim
Providing documentation helps prevent false claims being processed on your account. If we’ve requested documentation for your claim, you can upload your documents.


Cracked screens can be particularly frustrating, but your AT&T device protection plan has you covered.
Screen repair is a fast, convenient, and affordable way to get your phone back without the need to transfer data.
Screen repair is included with enrollment in all AT&T device protection plans and is backed by a one-year warranty, subject to device and location eligibility.
Being without your phone is stressful, but your AT&T device protection plan covers you against lost or stolen devices.
If your phone is lost or stolen, follow these three steps:
  • Try to locate it. Try to find your device—call or text it from another phone or use a GPS locating service, like Device Manager or Find My iPhone.
  • Suspend your service. If you can’t find your device, lock it down remotely and temporarily suspend your service to prevent unauthorized use. Suspend your service or block your device or call AT&T at 800-331-0500.
  • Replace your device. If you’re enrolled in an AT&T device protection plan,  Start a claim.

View complete terms and conditions of coverage.
Go to Terms and Conditions
For Liberty Customers
Visit our HomeTech Protection page to start a claim.
Start a claim to get your exact deductible and confirm repair eligibility.
If you're currently enrolled, when you start a claim you provide the information we need to get you the most accurate deductible.
Start a claim
Asurion is trusted by 230 million worldwide.
1. Claims fulfilled with a replacement device and approved by 6 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico and U.S. Virgin Islands cannot be shipped for next-day delivery. Claims may be fulfilled with new or AT&T Certified Restored equipment, which is previously opened, and/or used (which may be refurbished or remanufactured, and may contain original or non-original replacement parts) of the same model or other models of like kind and quality. See att.com/certifiedrestored for details on these devices. Colors, features and accessory compatibility are not guaranteed.
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