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Claims
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Limited time only: Enroll your device in a protection plan. If you’ve had your device for over 30 days, you can enroll an eligible device 9/15 through 11/1/26
Enroll Now

Start or track your Optimum claim

Start a mobile claim
Start a home tech claim

Terms and Conditions

Asurion is trusted by nearly 230 million worldwide.
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How our claims process works

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1. Tell us what's wrong

We'll ask you a few questions to find out whether we’ll need to fix or replace your device.

Start a claim
Start a claim
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2. Choose an option

Based on what’s wrong with your device, we'll provide a few options for your repair or replacement.

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3. Track your claim

Stay updated on your claim every step of the way. We'll get you back up and running fast.

Track a claim
Track a claim

Here's your deductible and service fees info:

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Upload your documents here

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.

Upload documentation

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Claim status

You can track your claim anytime throughout the process.

Track a claim
Track a claim
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Coverage details

For complete program information, view Terms and Conditions.

Terms and Conditions
Terms and Conditions

Shipping schedule for mobile replacements

Shipping cost is included for all replacement devices.

Claims chart - Optimum Mobile

Get expert tech support

Have a tech question or want to get more out of your devices? Reach out to our experts anytime so they can help you do things, like:

  • Easily set up new tech devices
  • Optimize your device's performance–battery, speed, and storage
  • Use your device to its fullest potential for email, games, and more
  • Connect with wireless networks and devices, such as Wi-Fi, apps, printers, computers, TVs, and more, in and out of your home
Call 877-694-9474

Frequently asked questions

If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
As an Optimum Mobile Device Protection customer, you get coverage in the event of device loss1, theft, malfunction and more.
If your device is lost or stolen:
  • Temporarily suspend your device service to prevent unauthorized use.
  • If you have an Apple® device, consider putting it in Lost Mode.
  • start a claim.
For additional tips and tricks, visit this article on What to do if your phone is lost or stolen.

You can learn more about Optimum Mobile Device Protection on our website. Already a subscriber? Log in to your Optimum device protection account to find more information about mobile device protection.
Your plan may provide a replacement, repair and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires. If you are enrolled, click here to start a claim.
Your plan may provide a repair, replacement of like kind & quality or newer, or a reimbursement for the replacement value of the device. Some products may be eligible for repair at 700+ uBreakIFix stores.
You can learn more about Optimum Total Care Plus and Optimum Total Care Max on our website. Already a subscriber? Log in to your Optimum home tech account to find more information about home tech protection and support.
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
Your plan may provide a replacement, repair and/or tech support for your mobile device. It covers issues that aren't covered by the manufacturer's warranty (e.g., loss, theft, or physical damage). It may also cover certain defects after the manufacturer's warranty expires. If you are enrolled, click here to start a claim.
As an Optimum Mobile Device Protection customer, you get coverage in the event of device loss1, theft, malfunction and more.
If your device is lost or stolen:
  • Temporarily suspend your device service to prevent unauthorized use.
  • If you have an Apple® device, consider putting it in Lost Mode.
  • start a claim.
For additional tips and tricks, visit this article on What to do if your phone is lost or stolen.

Your plan may provide a repair, replacement of like kind & quality or newer, or a reimbursement for the replacement value of the device. Some products may be eligible for repair at 700+ uBreakIFix stores.
You can learn more about Optimum Mobile Device Protection on our website. Already a subscriber? Log in to your Optimum device protection account to find more information about mobile device protection.
You can learn more about Optimum Total Care Plus and Optimum Total Care Max on our website. Already a subscriber? Log in to your Optimum home tech account to find more information about home tech protection and support.

Terms and Conditions

Optimum Mobile Device Protection is a combination of insurance, service contract, and technical support.  The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent license #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

¹Lost or stolen devices are covered under the insurance program. NY customers with standalone Optimum Mobile Service Contract or Optimum Mobile Tech Support are not eligible for this feature.

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