If your PlayStation® 4 is stuck in a restart loop or keeps turning off while you're in the middle of playing, don't worry. There are several quick and easy ways to get it working again, and we'll walk you through each one.
Here at Asurion, we help millions of people troubleshoot, fix and maximize their tech. From how to connect your PS4 controller to your iPhone to speeding up your slow laptop, we keep the devices you rely on most working all day, every day. Here are our tips for fixing a PS4™ that keeps restarting.
Unplug your PS4 and plug it back in
This one is simple, but it's worth a shot. Unplug the power cable from the back of your PS4 for 5–10 minutes, then plug it back in. Try playing a game and see if the problem is resolved.
Check for a software update
If your PS4 isn't running on the latest software, this could be your issue. Go to your Settings, and select System Software Update. Select Upgrade if there's an available update.
It’s not game over—yet
If your console stops working, we’ll handle the repairs. Make an appointment, or visit your nearest store today.
Restart your router
If the problem is with your Wi-Fi connection, restarting your router may do the trick. Just unplug it for about 15 seconds, then plug it back in.
Make sure it isn't overheating
Does your console feel hot to the touch? To fix a PlayStation overheating issue, be sure your PS4 isn't anywhere near a heat source (stove, sunlight, oven, etc.). If that isn't the case, make sure you aren't blocking the fan vents with an object—don't put anything on top of or directly around your PlayStation, and keep it off the carpet.
Check the PlayStation servers
It's possible that the PS4 servers are having issues, or they could be down completely. You can check their status by going to the PlayStation™ Network status site.
Clean your console
Your PS4 needs a good cleaning from time to time to keep it running properly, especially if you have pets. It doesn't take long for hair, dust, and other debris to clog fans and hinder performance.
Initialize your PS4
Initializing a PS4 is the last resort for do-it-yourself PS4 software repair. Similar to a factory reset, it will wipe your PlayStation completely, deleting all of your settings and game data and allowing you to start from scratch. Here's how to get started:
- Go to your Settings.
- Select Initialization, choose Initialize PS4, and choose between a Quick or Full initialization.
- Follow the onscreen instructions.
If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ store and our certified experts can get your device back up and running as soon as the same day.
Don't let a glitched controller mean game over
The Asurion Home+ protection plan offers peace of mind for all of your eligible home tech, including your favorite gaming systems, for less than $1 per day. From graphical glitches to faulty drives, we cover your video game console and original controller from the unexpected breakdown—no matter where or when you purchased it. Learn more at asurion.com/homeplus.