September 19th, 2014
How to file a claim
It happens to the best of us, and usually when you least expect it. In the midst of your crazy hectic schedule, life throws a curveball, and suddenly you find yourself phoneless. Whether it was lost, stolen or damaged, you're now in need of a new phone fast.
We get that life is easier when you're connected, which is why we ship 96% of replacement devices the very next day. All you have to do is file a claim and we take care of the rest. Filing a claim for a replacement device with Asurion is quick and easy, getting you reconnected fast with just a few simple steps.
File your device claim online
For the quickest, easiest claim path, click here to file online. You'll need to provide:
- Your carrier
- Your device make and model
- A description of what happened
- A billing and shipping address
- A method of payment for the deductible
The whole process usually takes less than 10 minutes and our Customer Care team is available around the clock to help make the process as easy as possible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.
Track your device claim
Once you've filed a claim, you can check your claim status online, 24 hours a day.
A couple of details you may need to know:
- First, with very few exceptions, claims must be reported within 60 days of the date of loss.
- Second, when you receive your replacement device, you'll be required to return your damaged device with the prepaid shipping label that comes with the replacement. Don't forget and don't wait, because returning your broken device after 10-15 days could incur non-return charges. If your device was lost or stolen and is later found, you should contact Asurion and return it immediately by using the pre-addressed, pre-paid return label included with the replacement device.
Enjoy your tech experience without worry
Your life is on your device. Asurion can help you protect it and replace it, if trouble arises. But don’t take our word for it – read reviews from our actual customers. Rely on us for the protection, support and expertise you need. Because when you're fully protected, you can full enjoy your tech.