It happens to the best of us, and usually when you least expect it. In the midst of your crazy hectic schedule, life throws a curveball, and suddenly you find yourself phoneless. Whether it was lost, stolen, or damaged, you're now in need of a phone fast.
We get that life is easier when you're connected, which is why we ship 96% of replacement devices the very next day*. All you have to do is follow these quick and easy steps to file a claim, and we take care of the rest.
File your device claim online
- Your carrier.
- Your device make and model.
- A description of what happened.
- A billing and shipping address.
- A method of payment for the deductible.
Filing a claim usually takes less than 10 minutes, and our Customer Care team is available to help make the process as easy as possible. Once your claim has been approved, you will receive updates via email.
Track your device claim
Once you've filed a claim, you can check your claim status online 24 hours a day.
Important to note: If you receive a replacement device, you are required to return your damaged device with the prepaid shipping mailer that comes with the replacement. Don't forget and don't wait, because returning your broken device after 10–15 days—depending on your contractual agreement—could incur nonreturn charges. Check out our guide to how to send in your damaged phone after receiving a replacement, and follow the steps.
If your device was lost or stolen and is later found, you should contact Asurion and return it immediately by using the preaddressed, prepaid return mailer included with the replacement device.
Enjoy your tech experience without worry
Your life is on your device. Asurion can help you protect your device and replace it if trouble arises. But don't take our word for it—read reviews from our actual customers. Rely on us for the protection, support, and expertise you need. Because when you're fully protected, you can fully enjoy your tech.
*2018 Asurion Claims Data
Tried these steps and still need help? We got you. Get your tech problem solved when you call or chat with an expert now.