How to File a Claim

Tech Tips

How to File a Claim

It happens to the best of us, and usually when you least expect it. In the midst of your crazy hectic schedule life throws a curveball, and suddenly you find yourself phoneless. Whether it was lost, stolen or damaged it’s unusable and you’re in need of a new phone fast.

We get that life stops when your phone is out of commission, which is why we ship 96% of replacement devices the very next day. All you have to do is file a claim and we take care of the rest. The process couldn’t be easier, with just a few simple steps:

Filing a claim steps

Here’s what you’ll need:

  1. Your phone make and model
  2. A description of what happened to your phone
  3. Billing address and method of payment for the deductible
  4. Shipping address

The whole process usually takes less than 10 minutes and we have customer care reps available around the clock to help make the process as smooth as possible. Visit Asurion.com to learn more.