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Limited time only: Enroll your device in a protection plan. If you’ve had your device for over 30 days, you can enroll an eligible device 9/15 through 11/1/26
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Optimum Mobile
Device Protection

When the unexpected happens, save on repairs and replacements and get reconnected quickly.

Start a claim
Get tech support
Access my benefits

See full program Terms and ConditionsTerms and Conditions.

We’ve got you and your devices covered

Enjoy coverage for lost, stolen, damaged, or malfunctioning devices with Optimum Mobile Device Protection. Because it’s always good to have a backup plan.The cost of your plan is based on device type and tier, which starts at $7 per month.

Get your replacement device delivered to your doorstep

You can get a replacement device as soon as the next day and access tech support for various services, like:

  • Activating and setting up your device
  • Transferring your data and photos to your new device
  • Connecting your new device to smart devices—
even your car
  • Personalizing your settings, including backups and security

Fix cracked screens

With unlimited number of cracked screen repairs, we can fix your broken device screen as many times as you need—as soon as the same day.

Replace batteries
fast

If your device battery no longer holds a charge, you can get an unlimited number of battery replacements with your plan.

Get tech support

Ask our experts anything, anytime you have questions. They’re available by phone 7am–11pm ET or chat 24/7.

Access plan benefits 24/7 in your account

Ready to explore your Optimum Mobile Device Protection? Your account has everything you need in one place. Check out device setup guides, run performance checkups or start a claim in the easy-to-use portal. You’ll have access to your account just days after enrolling. Sign in or create a new account to get started.

Go to account

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Need to start a claim?

Whether your device is lost, stolen, damaged, or malfunctions, we're here to help. Start a claim in minutes and check its status anytime.

Start a claim

Frequently asked questions

Depending on the coverage you purchased, Optimum Mobile Device Protection covers your device in the event of:
  • Loss
  • Theft
  • Damage
  • Accidental damage from handling (drops, spills, and cracked screens)
  • Mechanical/electrical failure after manufacturer’s warranty expires

Depending on your claim, the following may be covered:
Phone: Includes the device and, if part of the covered breakdown, standard battery (if removable), standard battery charger, and SIM card.
You may add Optimum Mobile Device Protection during checkout online, in-store or by calling Optimum (866-200-7186) when you purchase a new device, upgrade your existing one or bring your own eligible device.
Yes. You may cancel Optimum Mobile Device Protection at any time by calling (866-200-7186).
Please note that this is not an exhaustive list. The following are excluded from coverage: losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall.

For a full list of exclusions and limitations, refer to the program’s Terms and Conditions.
Any Optimum Mobile customer may enroll in the Optimum Mobile Device Protection with an eligible device. Customers may enroll a newly purchased, upgraded device, or a device they bring with them.
For your convenience, the Optimum Mobile Device Protection monthly charge, plus any applicable taxes, will appear on your Optimum Mobile bill.
Depending on the coverage you purchased, Optimum Mobile Device Protection covers your device in the event of:
  • Loss
  • Theft
  • Damage
  • Accidental damage from handling (drops, spills, and cracked screens)
  • Mechanical/electrical failure after manufacturer’s warranty expires

Please note that this is not an exhaustive list. The following are excluded from coverage: losses caused or resulting from abuse; misuse; fire; service performed by anyone not authorized by the Provider, Administrator (including any contracted third-party providers); intentional damage; acts of God or recall.

For a full list of exclusions and limitations, refer to the program’s Terms and Conditions.
Depending on your claim, the following may be covered:
Phone: Includes the device and, if part of the covered breakdown, standard battery (if removable), standard battery charger, and SIM card.
Any Optimum Mobile customer may enroll in the Optimum Mobile Device Protection with an eligible device. Customers may enroll a newly purchased, upgraded device, or a device they bring with them.
You may add Optimum Mobile Device Protection during checkout online, in-store or by calling Optimum (866-200-7186) when you purchase a new device, upgrade your existing one or bring your own eligible device.
For your convenience, the Optimum Mobile Device Protection monthly charge, plus any applicable taxes, will appear on your Optimum Mobile bill.
Yes. You may cancel Optimum Mobile Device Protection at any time by calling (866-200-7186).
Optimum Terms | Asurion

Optimum Mobile Device Protection is a combination of insurance, service contract, and technical support.  The insurance is underwritten by Allianz Global Risks US Insurance Company; Asurion Insurance Services, Inc. (in California, Agent license #0B35141; in Iowa, Agent license #1001000131) is the Agent and provides claims servicing under this program. The service contract is provided by Asurion Technology Services, Inc., or one of its affiliates. The technical support is provided by Asurion Technology Services, Inc. and Asurion Mobile Applications, LLC.

1 Excluding Sunday and available in select markets only. This benefit is provided by the insurance program and the service contract program.

2 Cracked screen repair is available for select devices subject to parts, location, and technician availability. This benefit is provided by the service contract program.

3 Available for eligible devices outside of the manufacturer’s warranty period that power on but fail to hold an adequate charge after diagnostic testing. Available for select devices in select areas. This benefit is provided by the service contract program.
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