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Claims
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Claims
Claims
  • Claims
  • Device trade-in
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Trade in. Earn. Save.

Trade in an eligible device to earn credits for future account service charges.

Trade in your device

View Terms and Conditions


How trade-in works

Tell us about your device

We’ll ask you questions about your device to give you an estimated trade-in value.

Start a trade-in
Start a trade-in

Send us your device

We’ll send you a prepaid shipping kit to mail your trade-in device.

Start earning credits

Credits will be applied to your account and can be used to cover service charges.

Check trade-in status
Check trade-in status

Popular trade-ins

iPhone® 7

Up to $40

iPhone® 8

Up to $95

iPhone® X

Up to $155

Galaxy Note

Up to $40

Galaxy Note 9

Up to $40

Get an estimate

for your device

Frequently asked questions

We’ll ask you a few questions to give you an estimated trade-in value for your device. If you accept, we’ll send you prepaid shipping materials. We'll then confirm the details you provided about your device.
You must be the rightful owner of the device you wish to trade in. Devices currently active on a payment plan are not eligible for trade-in until the agreement is paid in full. Additionally, devices must not be lost or stolen and should be free from activation locks and any carrier finance restrictions.
Trade-in is available anytime for eligible customers.
Please do not send any accessories with your device. Any accessories received will not be returned. Be sure to remove any SD cards or SIM cards as well.
Once your device is shipped, we cannot ship your device back, except in limited circumstances where its value after inspection is lower than the estimated value. Upon receipt, Asurion will inspect your device to verify the information you provided. If the trade-in value is less than the estimated value, you’ll receive an email or SMS with the revised value. You’ll have 14 days to cancel the trade-in if you do not agree with the lower value.
If you need additional help, please contact us at 877-243-0707.
You’ll receive an SMS or email to track the progress of your trade-in and view your next steps.
iPhone
  • Back-up your iPhone
  • Load backed-up data onto your new iPhone
  • Turn off Find My® feature
  • Unpair, erase, and reset your iPhone
  • Remove a SIM card from your iPhone
Android devices
  • Back-up your device
  • Load backed-up data onto your new Android
  • Turn off Find My Device for Android
  • Remove factory reset protection from your Android
  • Erase and reset your Android
  • Remove a SIM card from your Android

Typically, the credit will appear in your Cricket Wireless account 2 weeks after you send in your device and we verify its value. You can use this credit to cover service charges on your account. If you have multiple lines, the credit will be distributed among all active lines. Please note that if you cancel your account, any unused credit is unearned and won't be available for future use.
Typically, the credit will appear in your Cricket Wireless account 2 weeks after you send in your device and we verify its value. You can then start using this credit to cover service charges on your account.
Before trading in your device, make sure it’s paid off and unlocked. Please note that you are responsible for transferring your current service to a different device. Remember to remove the SIM card (if applicable) and any accessories. Don’t forget to back up your data and disable any locks or passwords, including the Find My® feature.
We’ll ask you a few questions to give you an estimated trade-in value for your device. If you accept, we’ll send you prepaid shipping materials. We'll then confirm the details you provided about your device.
You’ll receive an SMS or email to track the progress of your trade-in and view your next steps.
You must be the rightful owner of the device you wish to trade in. Devices currently active on a payment plan are not eligible for trade-in until the agreement is paid in full. Additionally, devices must not be lost or stolen and should be free from activation locks and any carrier finance restrictions.
iPhone
  • Back-up your iPhone
  • Load backed-up data onto your new iPhone
  • Turn off Find My® feature
  • Unpair, erase, and reset your iPhone
  • Remove a SIM card from your iPhone
Android devices
  • Back-up your device
  • Load backed-up data onto your new Android
  • Turn off Find My Device for Android
  • Remove factory reset protection from your Android
  • Erase and reset your Android
  • Remove a SIM card from your Android

Trade-in is available anytime for eligible customers.
Typically, the credit will appear in your Cricket Wireless account 2 weeks after you send in your device and we verify its value. You can use this credit to cover service charges on your account. If you have multiple lines, the credit will be distributed among all active lines. Please note that if you cancel your account, any unused credit is unearned and won't be available for future use.
Please do not send any accessories with your device. Any accessories received will not be returned. Be sure to remove any SD cards or SIM cards as well.
Typically, the credit will appear in your Cricket Wireless account 2 weeks after you send in your device and we verify its value. You can then start using this credit to cover service charges on your account.
Once your device is shipped, we cannot ship your device back, except in limited circumstances where its value after inspection is lower than the estimated value. Upon receipt, Asurion will inspect your device to verify the information you provided. If the trade-in value is less than the estimated value, you’ll receive an email or SMS with the revised value. You’ll have 14 days to cancel the trade-in if you do not agree with the lower value.
Before trading in your device, make sure it’s paid off and unlocked. Please note that you are responsible for transferring your current service to a different device. Remember to remove the SIM card (if applicable) and any accessories. Don’t forget to back up your data and disable any locks or passwords, including the Find My® feature.
If you need additional help, please contact us at 877-243-0707.
The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. Apple, iPhone, and Find My are trademarks of Apple, Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.
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