Premium support for your connected tech
Enroll in Home Device Advisor to receive 24/7 tech support for your eligible connected home tech for $15 per month (+ tax).
Home Device Advisor benefits
EXPERT HELP
24/7 access to experts who can answer virtually any tech question about your home entertainment and smart home products.
TECH COACH APP
Download the Tech Coach app for quick, easy access to those experts or reach out to them anytime via web, chat or phone.
Expert setup and installations
IN-HOME VISITS
Take advantage of two in-home expert visits every 12 months to help you set up, optimize or choose the best devices for your home.1
INSTALLATIONS
Leave the wall mounting and connecting to us. Our experts can help install your TVs, security cameras, smart doorbells and more.2
Which option is best for me?
Frequently asked questions
What features are included with Home Device Advisor?
How do I sign up for Home Device Advisor?
How do I reach an expert?
When are experts available?
How many times can I call experts each week?
Besides providing instant access to experts, what does the app do?
What will the experts do during an in-home visit?
What kind of installations do you offer?
What will my installation appointment look like?
Do I need to provide my own mounting bracket for installs?
During my appointment, am I able to add additional product installs?
Will an expert confirm my installation after I’ve booked an appointment?
What if I need to reschedule an existing appointment?
When are installation appointments available?
Get support for your connected tech today
It’s simple. Call 800-837-4966 or add Home Device Advisor through the MyVerizon app.
Home Device Advisor Terms of Service – Wireless
Home Device Advisor Terms of Service – FiOS
1 In-home support visit services include troubleshooting assistance, network assessments, and setting up select products including streaming players, wireless printers and eligible wireless routers. Excludes Verizon-branded or provided routers and audio/video streaming devices supported by Verizon. In-home support visits do not include physical installations, mounting, or steps that require tools. Please review Terms of Service for a full list of in-home support visit services.
2 Home tech installations are available in select locations for select products, which are subject to change at any time. Products must be new or fully functioning at the time of installation, and Wi-Fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability.