Which Verizon Home protection plan is right for me?
Answers to our most frequently asked questions
What features are included with Home Device Advisor?
How do I sign up for Home Device Advisor?
How do I reach an expert?
When are experts available?
How many times can I call experts each week?
Besides instant access to experts, does the app do anything else?
What will the experts do during an in-home visit?
What kind of installations do you offer?
When will installations be offered in my city?
What will my installation appointment look like?
Do I need to provide my own mounting bracket for installs?
During my appointment, can I add additional product installs?
Will an expert confirm my installation after I’ve booked an appointment?
What if I need to reschedule an existing appointment?
When are installation appointments available?
*Limitations and exclusions apply. See Home Device Advisor Technical Terms of Support for details.
**Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and wi-fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability. Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.