Home Device Advisor

Premium tech support for your connected home

Premium tech support for your connected home

Home Device Advisor offers unlimited premium tech support to help with your connected home tech for just $15/mo plus taxes.

Benefits of Home Device Advisor

Verizon tech coach

Expert help

24/7 access to experts who can answer virtually any tech question about your covered home entertainment and smart home products via app, web, chat or phone.

Tech coach app on phone

Tech Coach app

Download the Tech Coach app for quick, easy access to live, on-demand experts anytime to help resolve your tech issues.

Asurion employee helping a customer

In-home visits

Two in-home visits per 12-month period from our trusted experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi devices for your home.1

Book an appointment by calling us at 844-769-1991.

Asurion employee installing equipment

$49 installations

Want help installing your TVs, home security cameras, smart doorbells and more?2 Save today with $49 expert installations.

To check availability in your area or to schedule your install, call 844-769-1991

Get support for your connected home technology today.
Call 800-837-4966 or add Home Device Advisor through the MyVerizon app.

Frequently Asked Questions

Which Verizon Home protection plan is right for me?

comparison chart comparison chart

Why do I need Home Device Advisor?

With Home Device Advisor, you don’t have to call multiple numbers, be on hold or bounce around to different people for help with your connected home technology. From setup and troubleshooting to discovering the amazing features of your products, our tech experts help you unlock your products’ full potential – so you can be more productive and stay connected. See “What is covered by Home Device Advisor FAQ” for additional benefit details.

For customers who want protection, we also offer Verizon Protect Home. Verizon Protect Home provides our best value and includes the premium tech support features of Home Device Advisor plus protection for your eligible home entertainment, home office, wearable and smart home products, and digital security. If your eligible home entertainment or smart home product experiences a covered breakdown, we’ll repair or replace it for you. Visit asurion.com/verizonprotecthome for more information.

Limitations and exclusions apply . See Terms and Conditions before enrollment in either plan.

What features are included with Home Device Advisor?

Home Device Advisor offers unlimited premium tech support to help with your connected home tech for just $15/mo plus taxes. Included with your service is:

  • 24/7 access to experts who can answer virtually any tech question about your covered home entertainment and smart home products via app, web, chat or phone
  • Two in-home visits per 12-month period from experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi products for your home
  • $49 Installs (optional): Save with $49 home tech installs on TVs, Home security cameras, smart doorbells and more
  • Tech Coach app to easily access live, on-demand experts anytime

How do I sign up for Home Device Advisor?

To enroll, call Verizon at 800-837-4966 or through the MyVerizon app.

How do I reach an expert?

There are two convenient ways to reach a live expert:

  1. Via click-to-call or click-to-chat features on the Tech Coach app that’s included in your plan
  2. Calling 844-769-1991

When are experts available?

Call or chat with a live expert 24/7 by calling 844-769-1991.

How many times can I call experts each week?

As many as you like. Experts are here for you and will help you with virtually any question, big or small, anytime.

Besides instant access to experts, does the app do anything else?

Yes, the app also:

  • Provides content that teaches you more about your products and smart home connectivity
  • Allows tech experts to remote-in to your product, if you choose, so demonstrations on solutions and features can be done in real time

What will the experts do during an in-home visit?

Experts will help you configure, set up and optimize smart products or choose the best Wi-Fi devices for your home. Your service includes two in-home visits each 12-month period. Have other questions? Call experts at 844-769-1991.

What kind of installations do you offer?

TV mounting, soundbar mounting, smart door lock fitting, smart thermostat mounting, and more. Device installation types available in each city may vary. For more information or to see if installations are offered in your city, call 844-769-1991.

When will installations be offered in my city?

We are growing our nationwide installations all the time. For updates or more information, call 844-769-1991.

What will my installation appointment look like?

One of our trusted experts will perform a pre-installation site survey and review the scope of work with you before starting. They’ll then verify the location where you’d like the product installed, uncover any potential Wi-Fi connectivity limitations, and review manufacturer mounting options that will work for the install location.

Next up, your expert will install the product, conceal cables with cable covers and connect it to your existing wireless network. They’ll guide you through setting up any necessary user accounts and provide any demos of product functionality you may need. They’ll even help get it connected with your other home entertainment products.

Before leaving, they’ll confirm that the install meets all of your needs and provide you with details to find troubleshooting tips and other educational information.

Do I need to provide my own mounting bracket for installs?

Yes. For device installs, you will need to provide your own mounting bracket. Unsure of how to pick the one that’s right for you? Give us a call at 844-769-1991. We’re happy to answer any of your questions.

During my appointment, can I add additional product installs?

Not at this time, but you are more than welcome to call us back to schedule an additional appointment for any other installation needs you may have.

Will an expert confirm my installation after I’ve booked an appointment?

Yes. 24 hours before your appointment, the expert who will be performing your installation will call you to confirm the timing of your appointment and discuss the product they’ll be installing for you. They will also cover all safety measures you’ll need to be familiar with before the appointment.

What if I need to reschedule an existing appointment?

Give us a call at 844-769-1991, and we’ll be happy to get your appointment rescheduled.

When are installation appointments available?

Our experts are available by appointment 9:00am-5:00pm local time, Monday-Saturday. You can book your appointment by calling us at 844-769-1991.

How are experts ensuring customers’ safety during appointments and installations?

Safety is a top priority during smart home installation appointments. We’re following CDC-recommended guidelines to keep both our customers and experts safe. Before your scheduled appointment, an expert will be calling you to confirm that no one in your household has been recently exposed to a contagious illness or has felt ill with flu-like or potential coronavirus symptoms. During the appointment, the expert helping with your installation will be wearing one-time use disposable gloves and a mask, practicing social distancing (6 feet), and sanitizing all work areas and devices they work with while in your home. Everyone in your household will be required to wear a face covering and practice social distancing while the expert helping with your installation is present.

Home Device Advisor Terms of Service – Wireless Home Device Advisor Terms of Service – FIOs

1 Limitations and exclusions apply. See Home Device Advisor Technical Terms of Support for details.

2 Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and wi-fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability. Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.