Home Device Advisor benefits
24/7 access to experts who can answer virtually any tech question about your covered home entertainment and smart home products via app, web, chat or phone.
TECH COACH APP
Download the Tech Coach app for quick, easy access to live, on-demand experts anytime to help resolve your tech issues.
In-home support and device installations
Two in-home visits per 12-month period from our trusted experts to help you configure, set up and optimize smart products, or choose the best Wi-Fi devices for your home.*
Get help installing your TVs, home security cameras, smart doorbells and more?**
Which Verizon Home protection plan is right for me?
Answers to our most frequently asked questions
How do I sign up for Home Device Advisor?
When are experts available?
Besides instant access to experts, does the app do anything else?
What kind of installations do you offer?
What will my installation appointment look like?
During my appointment, can I add additional product installs?
What if I need to reschedule an existing appointment?
How are experts ensuring customers’ safety during appointments and installations?
What features are included with Home Device Advisor?
How do I reach an expert?
How many times can I call experts each week?
What will the experts do during an in-home visit?
When will installations be offered in my city?
Do I need to provide my own mounting bracket for installs?
Will an expert confirm my installation after I’ve booked an appointment?
When are installation appointments available?
*Limitations and exclusions apply. See Home Device Advisor Technical Terms of Support for details.
**Installations are available in select locations and for select products, which are subject to change at any time. Product must be new or fully functioning at the time of installation, and wi-fi access must be available for certain products to be installed. Availability of installation services is contingent on certain criteria, including product type, customer location and appointment/technician availability. Verizon confidential and proprietary. Unauthorized disclosure, reproduction or other use prohibited.