Verizon Mobile Protect: What it covers and how it works

Few things cause more panic than a dropped phone, a water-soaked device, or realizing your phone is gone. When those unexpected moments happen, Verizon® Mobile Protect helps you recover quickly and keep life moving.

Whether you’re already a Verizon customer or just exploring your options, understanding how Verizon Mobile Protect works can help you save time, stress, and money. Let’s take a closer look at what the plan includes, how Asurion supports it, and why it might be the right choice to help keep your device protected and connected.

What is Verizon Mobile Protect?

Verizon Mobile Protect is a comprehensive device protection plan for Verizon customers, built to help keep your phone - and your digital connection - secure. Whether it’s a cracked screen, a worn-out battery, a lost or stolen phone, or providing a safe Wi-Fi browsing experience, this plan helps you stay connected without missing a beat.

The program is offered in partnership with Asurion, a trusted leader in device protection and tech support. Together, Verizon and Asurion provide fast repairs, easy replacements, and 24/7 expert tech help—coverage that goes far beyond a standard manufacturer’s warranty.

How Verizon Mobile Protect works

Once enrolled, your eligible device is protected from everyday mishaps. Verizon Mobile Protect includes $0 deductible cracked screen repairs on eligible smartphones, fast replacements that can arrive as soon as same-day and 24/7 access to Tech Coach experts who can help with setup, troubleshooting, or device tips, along with digital security and privacy tools to help guard your personal data. It’s more than just insurance, it’s a complete suite of protection, support, and security that keeps your digital life running smoothly.

Eligible devices

Most new smartphones, tablets, and wearables purchased through Verizon, including iPhone®, Galaxy®, and Pixel devices, are eligible for Verizon Mobile Protect.

You must enroll within 30 days of your device purchase or during a qualifying open enrollment period announced by Verizon. Bring-your-own devices may also qualify, though restrictions apply.

What does Verizon Mobile Protect cover?

This plan goes beyond basic protection. It’s designed to help protect your device and your digital life.

Included benefits:

• Unlimited number of claims for loss, theft, and accidental damage.
• $0 deductible cracked screen repair on eligible smartphones – in many cases get it fixed same-day at a local uBreakiFix® by Asurion store or with a technician who comes to you.
• Battery replacement - if your battery no longer holds a charge like it used to, you may be eligible for a replacement one.
• In-person device refresh – schedule a visit to one of the 700+ local uBreakiFix® by Asurion stores for a device optimization session, battery health check, and an expert-installed screen protector.
• Post-warranty malfunctions - coverage continues even after your manufacturer’s warranty expires.
• Digital security and privacy tools - such as malware protection, a secure VPN, dark-web monitoring, and spam-call blocking.
• 24/7 Tech Coach – real-time expert support with setup, data transfers, and troubleshooting. Connect via live chat support or call type: embedded-entry-inline id: 3M7MmF1wuXSBVWvl8ZA9Qo.

With Verizon Mobile Protect, every feature is designed to save time, minimize stress, and keep you connected.

How Verizon Mobile Protect and Asurion work together

If the name Asurion sounds familiar, it’s because they’re the trusted provider behind Verizon’s device protection plans. Asurion manages the claims process, device repairs, replacements, and tech support that keep Verizon customers connected when something goes wrong.

When you’re enrolled in Verizon Mobile Protect, Asurion delivers:

• 24/7 tech support from live experts through the app, chat, or phone
• Fast, professional repairs and replacements
• Simple, stress-free claims with an easy online process and updates every step of the way.

Together, Verizon and Asurion make sure you get quick, reliable help whenever life happens - so you can get back to what matters.

Is Verizon Mobile Protect worth it?

Replacing a smartphone can cost up to $1000 or more. Verizon Mobile Protect costs $19 per month for most devices and delivers far more than just protection – it’s peace of mind.

This plan is ideal for:

• Anyone who depends on their phone for work, travel, or family life
• Parents managing multiple lines and devices (let’s face it, we’ve all dropped one)
• People who prefer fast, professional service over long waits and uncertainty
• Those who want a predictable monthly cost instead of surprise expenses
• Users who value access to 24/7 tech support and digital security tools

Your phone holds your schedule, your shopping lists, and your digital wallet. Going without it isn’t an option. With quick repairs, easy replacements, digital security access, and 24/7 tech support, Verizon Mobile Protect helps keep you connected and confident, no matter how busy life gets.

How to sign up for Verizon Mobile Protect?

Enrollment in Verizon Mobile Protect is simple – but limited. You can sign up within 30 days of purchasing a new device or during a qualifying open enrollment period.

To check eligibility or enroll:

1. Visit the Verizon Mobile Protect page.

2. Log in to your Verizon account and add the plan during checkout for a new or upgraded device purchase. If a qualifying enrollment window is open, select Manage products and plan perks in your account.

Your device must be in good working condition and free of existing damage at the time of enrollment. Once enrolled, you’ll enjoy repairs, replacements, digital security tools, and 24/7 expert tech support whenever you need them.

Frequently asked questions

What is Verizon Mobile Protect?

Verizon’s device protection plan that covers loss, theft, damage, battery issues, and post-warranty malfunctions - plus 24/7 tech support and digital security and privacy tools.

What does Verizon Mobile Protect cover?

You’ll get an unlimited number of claims for loss, theft, and accidental damage, $0 deductible for cracked-screen repairs on select smartphones, battery replacement, and ongoing protection for device malfunctions.

How much does Verizon Mobile Protect cost?

Verizon Mobile Protect costs $19 per month for most smartphones. For accounts with 4-20 lines, Verizon Mobile Protect Multi-Device is available for $68 per month.

How do I file a claim?

You can start a claim 24/7 online by visiting Verizon Claims | Asurion or through the Verizon Protect App. If approved, select either repair or replacement and complete any applicable deductible payment.