Does Verizon fix phone screens in-store?

If your phone screen cracks, you may wonder if you can walk into a Verizon store and get it repaired. While Verizon retail stores don’t perform repairs on-site, customers with eligible Verizon protection plans can get same-day screen repairs at local uBreakiFix® by Asurion locations. These stores partner with Verizon to provide professional service for popular devices like iPhone®, Samsung Galaxy®, and Google Pixel.

Can Verizon fix cracked screens in store?

No. Verizon stores don’t have in-house repair technicians. If you are enrolled in eligible device protection and bring in a phone with a broken screen, they’ll direct you to how to file a protection plan claim and connect you with an authorized repair option like uBreakiFix by Asurion.

How Verizon phone screen repair works

If you’re enrolled in Verizon Mobile Protect, here’s what to expect:

1. File a claim online

2. Choose a repair option. If your claim is approved, depending on your smartphone and location, you may be eligible for:

• On-site cracked screen repair at a location of your choosing (home, office, etc.), performed by a certified technician. *
• A mail-in service.
• Visit a uBreakiFix by Asurion location near you.

3. Pay your deductible. If you have an eligible device protection plan, a cracked screen repair would be $0 deductible for an eligible smartphone.

4. Get your screen fixed. After choosing your repair option, your device will be repaired quickly—either by a technician at a location of your choosing (on-site or uBreakiFix by Asurion) or through mail-in service.

Devices eligible for Verizon screen repair

If you’re enrolled in Verizon Mobile Protect, you can get cracked screen repair for eligible iPhone, Samsung Galaxy, and Google Pixel devices at uBreakiFix by Asurion—an authorized repair provider for all three brands.

Verizon phone screen repair cost

• With Verizon Mobile Protect: Cracked screen repair is $0 deductible for eligible smartphones.
• Without a protection plan: Out-of-pocket screen replacement can cost up to $449, depending on the device. Pricing varies depending on uBreakiFix by Asurion by Aurion store location, model and other criteria.

Other repair options

If you don’t have a Verizon protection plan, you can still:

1. Visit uBreakiFix by Asurion directly. A plan isn’t required.
2. Use manufacturer repair services. Apple, Samsung, and Google all offer certified repairs.
3. Replace your phone. If repairs are too costly, upgrading may be the better.

Frequently asked questions

Does Verizon fix iPhone screens in store?

No, but you can get same-day repair service at uBreakiFix by Asurion.

How much does it cost for a cracked screen repair?

With Verizon Mobile Protect, a cracked screen repair is a $0 deductible cost for eligible smartphones. Without a protection plan, replacement costs vary by device.

Can Verizon repair Samsung Galaxy screens?

Yes, through uBreakiFix by Asurion, an authorized Samsung repair provider.

Is same-day phone repair available with Verizon?

Yes, if your device qualifies and you’re near a participating uBreakiFix by Asurion location.

What if I don’t have a Verizon device protection plan?

You can book an appointment at uBreakiFix by Asurion, use manufacturer repair services, or consider upgrading your phone’s protection plan.

*Depending on parts and availability in your area.