Cricket Protect Plus provides:

Cricket Protect1 coverage for loss, theft, damage, and malfunctions

myExpert for your everyday tech questions

myPhotoVault to back-up your favorite photos and videos

We’ve got you covered.

Did you know that 1 in 5 people will have thier device are lost, stolen, or damaged this year?*

Cricket Protection Plans take the headache out of replacing your phone if anything happens to it.

*2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information

If your phone is lost or stolen, or your screen is cracked

Visit or call 855-309-8342 Mon-Sat, 8 a.m. EST–11 p.m. EST, and Sun, noon EST–9 p.m. EST

myExpert can help…

Get the help you need with your tech. From device set up to solving your tech issues, myExpert has your back.

Call or chat with a live U.S.-based tech expert directly through the app.

cricket phone setup

Phone Setup

Transfer contacts, photos, and videos
Setup apps and email accounts

cricket device connect

Device Connectivity

Smart Home Devices, Wi-Fi, smartTV

cricket ongoing support

Ongoing Support

Battery optimization, myExpert, myPhotoVault

Your connected life just got a little easier.

Here are just some of the things we can help you with:


Emails, passwords, and tech how-to’s


Download, remove or customize apps


Connect to Wi-Fi, car bluetooth, wireless speakers, and more


Personalized supportfor anything your phone connects to likesmart home devices


Learn how to use all the bells and whistles of your phone


Transfer content and set up your new phone just the way you like

Access self-help tips customized for your phone

Photo and storage management (with myPhotoVault)

Reach an expert in one tap from the Cricket myExpert app or call  
855-309- 8342.

Mon-Fri 8AM- Midnight ET, Sat-Sun 10AM-10PM ET

google play

Photos at your fingertips!

Keep your most important memories protected with myPhotoVault. Free up space on your phone and never worry about losing your favorite photos and videos.

automatic and secure backup

Automatic and secure backup

50GB of space

50GB3 of space

Easily edit and share right from the app

Easily edit and share right from the app

Take even more pics with your freed-up storage

Take even more pics with your freed-up storage

app store
google play

Peace of mind included.

You have two great protection plans to choose from.

Cricket Protect Plus Cricket Protect1
$10 Monthly charge $7
cricket check image Covers select devices purchased from Cricket and eligible BYOD2 devices cricket check image
myExpert Support
cricket check image myExpert support for your eligible phone
cricket check image Chat or call directly from the app to get expert support
cricket check image 50GB3 of secure storage for photos and videos
Device Protection
cricket check image 2 Claims per 12-month period cricket check image
cricket check image Covers loss, theft, accidental or liquid damage, in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunctions cricket check image
cricket check image As soon as next-day4 replacement cricket check image
cricket check image File claims online 24/7 cricket check image

1Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit

2For details around device eligibility visit phones.

3There may be limits to the size of the file to be backed up and secured.

4Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.