Cricket Protection Center

Keeping you smiling when the unexpected happens.

File a claim

Cricket Protect Plus provides:

Cricket Protect1

Coverage for loss, theft, damage, and malfunctions

myExpert

For your everyday tech questions

myPhotoVault

Back-up your favorite photos and videos

We’ve got you covered

Did you know that 1 in 5 people will have their device lost, stolen, or damaged this year?*

Cricket Protection Plans take the headache out of replacing your phone if anything happens to it.

*2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.

If your phone is lost or stolen, or your screen is cracked

Visit phoneclaim.com/cricket or call 855-309-8342 Mon-Sat, 8 a.m. EST–11 p.m. EST, and Sun, noon EST–9 p.m. EST

myExpert can help…

Get the help you need with your tech. From device set up to solving your tech issues, myExpert has your back. Call or chat with a live U.S.-based tech expert directly through the app.

Phone Setup

Transfer contacts, photos, and videos. Setup apps and email accounts.

Device Connectivity

Smart Home Devices, Wi-Fi, SmartTV.

Ongoing Support

Battery optimization, myExpert, myPhotoVault.


Your connected life just got a little easier

Here are just some of the things we can help you with:

Emails, passwords, and tech how-to’s

Download, remove or customize apps

Connect to Wi-Fi, car bluetooth, wireless speakers, and more

Personalized support for anything your phone connects to like smart home devices

Learn how to use all the bells and whistles of your phone

Transfer content and set up your new phone just the way you like

Access self-help tips customized for your phone

cricket-storage-2

Photo and storage management (with myPhotoVault)

Reach an expert in one tap from the Cricket myExpert app or call 855.309.8342

Monday through Friday 8am to Midnight EDT
Saturday through Sunday 10am to 10pm EDT

Photos at your fingertips!

Keep your most important memories protected with myPhotoVault. Free up space on your phone and never worry about losing your favorite photos and videos.

  • Automatic and secure backup
  • 50GB3 of space
  • Easily edit and share right from the app
  • Take even more pics with your freed-up storage


Peace of mind included

You have two great protection plans to choose from.

Cricket Protect Plus Cricket Protect1
Monthly charge $10 $7
Covers select devices purchased from Cricket and eligible BYOD2 devices cricket check image cricket check image
myExpert Support
myExpert support for your eligible phone cricket check image
Chat or call directly from the app to get expert support cricket check image
myPhotoVault
50GB3 of secure storage for photos and videos cricket check image
Device Protection
2 Claims per 12-month period cricket check image cricket check image
Covers loss, theft, accidental or liquid damage, in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunctions cricket check image cricket check image
As soon as next-day4 replacement cricket check image cricket check image
File claims online 24/7 cricket check image cricket check image

1Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket.

2For details around device eligibility visit cricketwireless.com/covered phones.

3There may be limits to the size of the file to be backed up and secured.

4Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.