Keeping you smiling when the unexpected happens.
File a claim
Cricket Protect Plus provides:
Cricket Protect1
Coverage for loss, theft, damage, and malfunctions
myExpert
For your everyday tech questions
myPhotoVault
Back-up your favorite photos and videos
We’ve got you covered
Did you know that 1 in 5 people will have their device lost, stolen, or damaged this year?*
Cricket Protection Plans take the headache out of replacing your phone if anything happens to it.
*2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.
If your phone is lost or stolen, or your screen is cracked
Visit phoneclaim.com/cricket or call 855-309-8342 Mon-Sat, 8 a.m. EST–11 p.m. EST, and Sun, noon EST–9 p.m. EST
myExpert can help…
Get the help you need with your tech. From device set up to solving your tech issues, myExpert has your back. Call or chat with a live U.S.-based tech expert directly through the app.
Phone Setup
Transfer contacts, photos, and videos. Setup apps and email accounts.
Device Connectivity
Smart Home Devices, Wi-Fi, SmartTV.
Ongoing Support
Battery optimization, myExpert, myPhotoVault.
Your connected life just got a little easier
Here are just some of the things we can help you with:
Emails, passwords, and tech how-to’s
Download, remove or customize apps
Connect to Wi-Fi, car bluetooth, wireless speakers, and more
Personalized support for anything your phone connects to like smart home devices
Learn how to use all the bells and whistles of your phone
Transfer content and set up your new phone just the way you like
Access self-help tips customized for your phone
Photo and storage management (with myPhotoVault)
Reach an expert in one tap from the Cricket myExpert app or call 855.309.8342
Monday through Friday 8am to Midnight EDT
Saturday through Sunday 10am to 10pm EDT
Photos at your fingertips!
Keep your most important memories protected with myPhotoVault. Free up space on your phone and never worry about losing your favorite photos and videos.
- Automatic and secure backup
- 50GB3 of space
- Easily edit and share right from the app
- Take even more pics with your freed-up storage
Peace of mind included
You have two great protection plans to choose from.
| Cricket Protect Plus | Cricket Protect1 | |
|---|---|---|
| Monthly charge | $10 | $7 |
| Covers select devices purchased from Cricket and eligible BYOD2 devices |  | |
| myExpert Support | ||
| myExpert support for your eligible phone | | |
| Chat or call directly from the app to get expert support | | |
| myPhotoVault | ||
| 50GB3 of secure storage for photos and videos | | |
| Device Protection | ||
| 2 Claims per 12-month period | | |
| Covers loss, theft, accidental or liquid damage, in-warranty exchanges and out-of-warranty mechanical and/or electrical malfunctions | | |
| As soon as next-day4 replacement | | |
| File claims online 24/7 | | |
1Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket.
2For details around device eligibility visit cricketwireless.com/covered phones.
3There may be limits to the size of the file to be backed up and secured.
4Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.