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Keeping you smiling when the unexpected happens

Start a claim

Cricket Protect Plus provides:

green shield

Cricket Protect¹

Coverage for loss, theft, damage, and malfunctions

myExpert app

myExpert

For your everyday tech questions

myPhotoVault app

myPhotoVault

Back up your favorite photos and videos

We’ve got you covered

Did you know that 1 in 5 people will have their device lost, stolen, or damaged this year?** Cricket Protection Plans take the headache out of replacing your phone if anything happens to it.

If your phone is lost or stolen or your screen is cracked

Visit phoneclaim.com/cricket or call 855-309-8342 Monday-Saturday, 8am ET–11pm ET, and Sun, noon ET–9pm ET

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myExpert can help

Get the help you need with your tech. From device setup to solving your tech issues, myExpert has your back. Call or chat with a live U.S.-based tech expert directly through the app.

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Phone setup

Transfer contacts, photos, and videos. Set up apps and email accounts.

wifi icon

Device connectivity

Get your smart home devices, Wi-Fi, and smart TV connected and working.

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Ongoing support

Get the help you need with our battery optimization, myExpert, myPhotoVault services.

Your connected life just got a little easier

Here are just some of the things we can help you with:

Emails, passwords, and tech how-to’s

Emails, passwords, and tech how-to’s

Download, remove or customize apps

Download, remove or customize apps

Self-help tips customized for your phone

Self-help tips customized for your phone

Photo and storage management

Photo and storage management

Connect to Wi-Fi, car bluetooth, wireless speakers, and more

Connect to Wi-Fi, car bluetooth, wireless speakers, and more

Personalized support for anything your phone connects to

Personalized support for anything your phone connects to

Transfer content and set up your new phone just the way you like

Transfer content and set up your new phone just the way you like

Learn how to use all the bells and whistles of your phone

Learn how to use all the bells and whistles of your phone

Reach an expert in one tap from the Cricket myExpert app or call 855-309-8342

Monday–Friday, 8am–Midnight ETSaturday–Sunday, 10am–10pm ET

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Photos at your fingertips

Keep your most important memories protected with myPhotoVault. Free up space on your phone, and never worry about losing your favorite photos and videos.

  • Automatic and secure backup
  • 50GB of space
  • Easily edit and share right from the app
  • Take even more pics with your freed-up storage
Download now

Peace of mind included

You have two great protection plans to choose from.

Cricket Protect Plus $10 Cricket Protect $7 Get myExpert Support and myPhotoVault with 50GB of secure storage with Cricket Protect Plus. Both plans come with the same great protection for devices purchased at Cricket and eligible BYOD devices.

¹Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket.

**2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.

***For details around device eligibility visit cricketwireless.com

****There may be limits to the size of the file to be backed up and secured.

*****Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.

The Asurion® trademarks and logos are the property of Asurion, LLC. iPhone® is the trademark of Apple Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.