Keeping you smiling when the unexpected happens
Start a claimKeeping you smiling when the unexpected happens
Start a claimCricket Protect Plus provides:
Cricket Protect¹
Coverage for loss, theft, damage, and malfunctions
myExpert
For your everyday tech questions
myPhotoVault
Back up your favorite photos and videos
We’ve got you covered
Did you know that 1 in 5 people will have their device lost, stolen, or damaged this year?** Cricket Protection Plans take the headache out of replacing your phone if anything happens to it.
If your phone is lost or stolen or your screen is cracked
Visit phoneclaim.com/cricket or call 855-309-8342 Monday-Saturday, 8am ET–11pm ET, and Sun, noon ET–9pm ET
myExpert can help
Get the help you need with your tech. From device setup to solving your tech issues, myExpert has your back. Call or chat with a live U.S.-based tech expert directly through the app.
Phone setup
Transfer contacts, photos, and videos. Set up apps and email accounts.
Device connectivity
Get your smart home devices, Wi-Fi, and smart TV connected and working.
Ongoing support
Get the help you need with our battery optimization, myExpert, myPhotoVault services.
Your connected life just got a little easier
Here are just some of the things we can help you with:
Emails, passwords, and tech how-to’s
Download, remove or customize apps
Self-help tips customized for your phone
Photo and storage management
Connect to Wi-Fi, car bluetooth, wireless speakers, and more
Personalized support for anything your phone connects to
Transfer content and set up your new phone just the way you like
Learn how to use all the bells and whistles of your phone
Reach an expert in one tap from the Cricket myExpert app or call 855-309-8342
Monday–Friday, 8am–Midnight ETSaturday–Sunday, 10am–10pm ET
Photos at your fingertips
Keep your most important memories protected with myPhotoVault. Free up space on your phone, and never worry about losing your favorite photos and videos.
- Automatic and secure backup
- 50GB of space
- Easily edit and share right from the app
- Take even more pics with your freed-up storage
Peace of mind included
You have two great protection plans to choose from.
¹Cricket Protect: Includes Cricket Protect Insurance and Cricket Protect Service Warranty. Cricket Protect Insurance is insurance coverage underwritten by Continental Casualty Company, Chicago, IL, a CNA company (CNA), and administered by Asurion Protection Services, LLC (In Iowa, Lic. #1001002300, in California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161), a licensed agent of CNA. The Cricket Protect Service Warranty is provided by Asurion Warranty Protection Services, LLC, or one of its affiliates. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra. For complete terms, conditions, and limitations, including premiums and deductibles, visit phoneclaim.com/cricket.
**2018 Asurion Claims Data and 2017 CTIA Wireless Customer Information.
***For details around device eligibility visit cricketwireless.com
****There may be limits to the size of the file to be backed up and secured.
*****Claims fulfilled with a replacement device and approved by 7 p.m. ET will be shipped and, in most cases, delivered the next day. Deliveries to Alaska, Hawaii, Puerto Rico, and U.S. Virgin Islands cannot be shipped for next-day delivery.
The Asurion® trademarks and logos are the property of Asurion, LLC. iPhone® is the trademark of Apple Inc. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by Apple or any of the respective owners of the other trademarks appearing herein.
