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Mobile Protection FAQs and Information

Frequently asked questions

What mobile devices are eligible for coverage?

How do I enroll my phone in coverage?

Is there a waiting period before I can file a claim for my phone?

Why do I have to pay a deductible if I file a claim for my phone?

When will I get my replacement phone?

When do I need to pay my deductible for Mobile Phone Insurance?

What replacement phone will I receive?

How do I file a claim for my phone?

What information will I need when filing a claim for my phone?

What is an affidavit and why do I need to fill one out to file my claim?

How many days do I have to file a claim for my phone?

How long does the claims process take?

Is there a limit to the amount of claims I can make on my phone?

What do I do with my old phone?

If I lost my phone, do I need to return anything?

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