AsurionuBreakiFix
StoresMy Account
logo
  • Claims

    Claims

    Broken tech is frustrating. Your claims don’t have to be.

    Get started

    Start a new claim

    Get a repair, replacement, or reimbursement for your eligible device.

    Track or manage a claim

    Resume or check the status of an open claim.

    What to expect

    Learn more about your coverage and how claims work.

    Calculate my deductible/service fee

    Get a personalized estimate for your device.

    Claim FAQs

    Get answers to the most frequently asked claims questions.

  • Get tech support

    Get expert help anytime, anywhere

    Our experts help you get the most out of your plan with premium expert tech support.

    Get tech support

    Connect with an expert

    We’re here for for all of your tech needs.

    Download our apps

    Get access to an app that has all your benefits in one place.

    Tech tips

    Tips, tricks, and how-to’s to keep you connected.

    New phone? Get set up

    Get activated and navigate data transfer or SIM issues.

    Streaming issues?

    Troubleshoot Wi-Fi and router problems with an expert.

    Extend my battery life

    Learn how to get more out of every charge.

  • Repair a device

    What can we help you with today?

    Get a fast repair without a plan—
it’s simple at any uBreakiFix® store.

    Get started
    Appliance

    Appliance

    All repair options

    All repair options

  • Protect your tech

    Handled with care

    From laptops to stovetops, we protect the stuff you rely on most with care.

    Explore tech care

    Find a plan

    Protection you can count on from brands you trust.

    Phone care plans

    Protection, repairs, and more through your carrier.

    Start or track a claim

    Start a new claim or check status of an open one.

Claims
logo
Claims
Claims
Skip to main content

Frigid Winter Weather Got You Down? Feel Better Knowing Your Smartphone is Safer than Other Americans

Asurion Claims Data Shows Correlation Between Climate and Smartphone Incidents

Gray skies, plunging temperatures, snow and ice giving you the winter blues? Take heart in knowing that according to statistics from Asurion, the global leader in technology protection services, your smartphone is safer than if you lived in a warmer climate.

Asurion data reveals that in December, January and February, consumers in US cities with more mild winters are most likely to have their smartphones lost, stolen or damaged. During those three months, the top 10 cities for smartphone incidents have an average daily low temperature of 47.4 degrees Fahrenheit1, which for many means they can maintain their active lifestyle throughout some of the coldest winter months in other parts of the country. The following, then, are the top 10 cities for smartphone loss, theft and damage during the winter season:

  1. Miami
  2. San Antonio
  3. New Orleans
  4. Houston
  5. San Jose
  6. Orlando
  7. Los Angeles
  8. Austin
  9. Dallas
  10. Las Vegas

“There are 80 million smartphones damaged, stolen or lost annually,” said Bettie Colombo, Asurion spokesperson. “Without protection through their wireless carrier, consumers will shell-out $485 on average to replace a smartphone, not to mention the loss of important information like contacts, photos, music and other content. With mobile protection, not only does the consumer save money but they gain peace-of-mind. After filing a claim, Asurion customers will typically receive a replacement device overnight, reconnecting them with family, friends and colleagues.”

Those smartphones that do make it through the winter season unscathed are unfortunately not completely out of the woods. According to Asurion claims data, 80 percent of smartphone incidents (i.e. loss, theft or damage) happen within the first 12 months of ownership, putting phones at risk no matter where you live.

Asurion encourages consumers to protect their mobile devices with Asurion coverage as well as by taking the following steps:

  • Download an application that allows you to remotely lock your device and wipe your data to protect the information on your phone
  • Use a good screen protector; it’s an easy and inexpensive way to prevent scratching, cracks and other external damage
  • Password-protect your phone; in the event it is lost or stolen, it will be your first line of defense against identity theft
  • Plug the phone charger into a surge protector to protect against a fried battery in the event of a power outage
  • Back up your phone’s content regularly to a secure location so you can access your data in the event of an incident

* Based on data from Weather.com.

About Asurion

Asurion is the leading global tech care company providing protection, repair, replacement, and 24/7 support for all the technology in consumers’ lives. With thousands of experts ready to help whenever and wherever, Asurion proudly cares for millions of customers with thousands of different devices. Asurion provides world-class customer experiences that keep tech running, with seamless, intelligent care for nearly every connected device in the home, from phones to major appliances and everything in between. Asurion is ready to help however you need it — online, over the phone, in your neighborhood, or even at your doorstep. We are a partner to the largest enterprise brands, serving over 100 clients. For more information, visit asurion.com.

  • SHARE THIS ARTICLE
Asurion Logo
Protection Plans
Mobile Protection
iPhone Protection
Samsung Phone Protection
Asurion Home+
Asurion Appliance+
Asurion Complete Protect
Verizon Mobility and Home Tech Plans
AT&T Mobility and Home Tech Plans
All Protection Plans
Tech Help
Tech Tips
Start or Track a Claim
How to File a Claim
Mobile App Center
Tech Help
Tech Service Features
Tech Expert Stories
Tech Help FAQs
Repair Services
Cracked Screen Repair
Tech Repair
About Asurion
About Asurion
Leadership
Corporate Responsibility
Partnerships
Recognition and Reviews
Careers
Newsroom
Contact Asurion
Report a security vulnerability

Terms of Use
Asurion Privacy Notice
Sitemap
©Asurion 2026