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Common smartphone problems that can be fixed easily

Woman looking at common smartphone problems

Facing issues with your smartphone can be frustrating, especially when it disrupts your daily routines and connectivity. From unexpected battery drain to unresponsive touchscreens, each problem can turn a seamless mobile experience into a challenge.

At uBreakiFix® by Asurion, we know tech and how vital your phone is to staying connected. That’s why we’ve compiled a comprehensive guide to help you identify common phone problems and provide practical solutions to get your smartphone back up and running smoothly. Here’s what our experts say about common smartphone issues you might encounter.

Battery drain

Whether it’s a bad charger or a failing battery, battery life problems can leave you tethered to a charger all day. It may seem like the end of your digital world if you've already tested out new charging cables and still got nothing. Don’t worry; we can help. From ways to get past your Android™ battery rapidly dying or an iPhone® battery that’s draining quickly, we’ve got guides for you.

Wondering if it’s time to replace your battery altogether? We can help with that, too—here’s how to know the signs of battery failure in an iPhone or Android phone.

Connectivity issues (Wi-Fi, Bluetooth, cellular)

Whether you’re trying to conserve cellular data or stream a show on your phone without stopping for buffering, connectivity is vital in our connected world. We'll guide you through fixing issues with Wi-Fi, Bluetooth®, and cellular connections on your iPhone or Android to keep you linked to what matters.

Unresponsive or slow touchscreen

A slow or unresponsive touchscreen can hinder your productivity. Typically, a quick restart (you can do this by pressing and holding the Power and Volume Down buttons simultaneously or by pressing your Power button until the device powers off) is all your smartphone needs.

If it needs more help, we have what you need to troubleshoot this issue to restore fluidity to your interactions—here's how to tackle unresponsive Samsung Galaxy® screens and how to troubleshoot the Google Pixel™ and iPhone “black screens of death.”

Software glitches and freezes

Is your phone crashing or freezing? Software issues can cause your phone to freeze or behave unpredictably. We’ll show you how to resolve and prevent these glitches in the future with our dedicated guides.


When your phone overheats, it could be a sign of deeper problems. You can remove your device from the charger or take a break from streaming to give your smartphone a chance to cool down. Whatever you do, just don’t put it in the freezer. Read more ways to cool down a hot phone.

Insufficient storage

Running out of space isn’t just a roadblock when you want to download a new app. It can limit functionality and prevent new software updates. Learn how to manage and free up phone storage effectively.

Camera issues

Blurry photos and camera app crashes can become annoying, especially when you want to catch candid moments. Use these guides to tackle common camera problems so you can keep capturing important moments:

Audio problems

Can they hear you? Audio issues can disrupt calls and dash your attempts at watching your camera videos. We’ll help you fix microphone and speaker problems on your Android or iPhone to improve sound quality.

Cracked screen

A cracked screen is not just unsightly; it can also impair functionality. To DIY or to not DIY a cracked screen repair is the first question to ask yourself. But don't delay—there are risks of using a phone with a cracked screen.

If you've tried these steps and still need a little help, we're right around the corner. Schedule a repair at the nearest uBreakiFix® by Asurion store and our certified experts can get your device back up and running as soon as the same day.

*The Asurion® trademarks and logos are the property of Asurion, LLC. All rights reserved. All other trademarks are the property of their respective owners. Asurion is not affiliated with, sponsored by, or endorsed by any of the respective owners of the other trademarks appearing herein.*


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