Terms & Conditions

We, the administrator or the retailer of this Plan may make available additional products and services at a discount from time to time, for your consideration.

HOME+ BY ASURIONTHESE SERVICE CONTRACT TERMS AND CONDITIONS (THE “PLAN”) CONSTITUTE A LEGAL CONTRACT BETWEEN YOU, US AND THE ADMINISTRATOR (AS DEFINED BELOW). THIS PLAN REQUIRES YOU TO RESOLVE ANY DISPUTES WITH US THROUGH BINDING AND INDIVIDUAL ARBITRATION OR SMALL CLAIMS COURT, AND LIMITS OUR LIABILITY TO YOU.  PLEASE READ THIS PLAN CAREFULLY AND COMPLETELY. IF YOU DO NOT AGREE WITH ANY OF ITS PROVISIONS, DO NOT USE THE SERVICES OFFERED BY THIS PLAN.

I.

OBLIGOR: The company obligated under this Plan in all states, except Florida, and the District of Columbia is: Asurion Service Plans, Inc., whose address is P.O. Box 061078, Chicago, IL 60606-1078, and phone number is (844) 529 2692.  If purchased in Florida, the company obligated under this Plan is: Asurion Service Plans of Florida, Inc. whose address is P.O. Box 061078, Chicago, IL 60606-1078, and phone number is (844) 529 2692. 

II.

DEFINITIONS: Throughout this Plan, the following words have the following meanings: (1) “we”, “us”, and “our” mean the company obligated under this Plan, as stated in the Obligor section of this Plan; (2) “you” and “your” mean the individual that purchased this Plan for residential or personal  purposes; (3) “administrator” means: (a) Asurion Services, LLC in all states, except Florida, and the District of Columbia, and (b) Asurion Service Plans of Florida, Inc. in Florida. The administrator can be contacted at: P.O. Box 1340, Sterling, VA, 20167, or by phone at: (844) 529 2692 (4) “retailer  means the retailer of this Plan; (5) “covered product(s)” mean the eligible qualifying item(s) listed in Section V.(a)  of this Plan that is/are owned by you and covered by this Plan; (6) “breakdown” means the mechanical or electrical failure of the covered product caused by: (i) defects in materials and/or workmanship; (ii)power surge; or (iii) normal wear and tear; (iv) dust, heat or humidity or (v) unintentional and accidental damage from handling as a result of normal use (“ADH”) for laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, premium audio headsets and printer display screens only; and (7) “replacement product” means a NEW, REFURBISHED OR REMANUFACTURED PRODUCT OF EQUAL OR SIMILAR FEATURES AND FUNCTIONALITY THAT PERFORMS TO THE FACTORY SPECIFICATIONS OF THE ORIGINAL COVERED PRODUCT.  Technological advances may result in a replacement product with a lower selling price than the original product.

III.

NSTRUCTIONS: This Plan, including the terms, conditions, limitations and exclusions, and your enrollment confirmation, containing the commencement date of this Plan, constitute the entire agreement between you and us.  Please keep this Plan and the enrollment confirmation for future reference; you may need them to obtain service. The covered product(s) must be in good working condition prior to your enrollment in this Plan.  You must follow the instructions that are in the owner’s manual for proper use, care and maintenance of the covered product(s). Failure to follow the manufacturer’s maintenance and service guidelines may result in the denial of coverage under this Plan. We strongly recommend (but do not require as a condition of this Plan) the regular back up of data and software. If applicable, it is important that you back up all data files on your covered product prior to the commencement of service; repairs to your covered product may result in the deletion of such data files. 

IV.

COVERAGE TERM: The term and monthly billing for this Plan begins on the date you enroll indicated on your enrollment confirmation and continues on a month-to-month basis unless cancelled. There is thirty (30) day waiting period after the Plan term begins before coverage becomes effective and you can make a claim. COVERAGE UNDER THE PLAN BECOMES EFFECTIVE THIRTY-ONE (31) DAYS AFTER YOUR PLAN TERM BEGINS; NO SERVICE WILL BE PROVIDED DURING THE INITIAL THIRTY (30) DAYS OF THE PLAN. If this Plan is cancelled, coverage will continue for thirty (30) days after the cancellation date. There will be no lapse in coverage if you relocate within the retailer’s service area, provided that you continue your enrollment in the Plan and notify us of the relocation. In the event your covered product is being serviced by us when this Plan expires, the term of this Plan will be extended until the covered repair has been completed and the covered product has been delivered to you.

V.

WHAT IS COVERED: This Plan covers replacement costs or parts and labor costs to repair your covered product in the event it experiences a breakdown that is not covered under any insurance policy, warranty or other service contract, up to the Plan Limits of Liability in Section X. If your covered product experiences a breakdown, we will, at our discretion: (1) repair the covered product, (2) replace the covered product with a replacement product, (3) reimburse you for authorized repairs to the covered product or (4) reimburse you in the form of a gift card or check for the replacement cost of the covered product, as determined by us, based on its replacement value, age and condition of the covered product, as determined by us,  immediately prior to the breakdown. Non-original parts may be used for repair of the covered product. On-site, depot or carry-in service may be available; the administrator will inform you what type of service your covered product qualifies for when you file your claim.  

a.

COVERED PRODUCTS: This Plan covers an unlimited quantity of the following products, of any size, age and any brand, as outlined below.Home Office:

Desktops, laptops and tablets (collectively referred to as “PC” or “PCs”). Each PC can include one (1) of each of the following accessories: an associated external monitor, keyboard (wired or wireless), mouse (wired or wireless), modem and external desktop speaker set (wired). PCs eligible for coverage under this Plan are those equipped with a Windows Operating System version Windows 7 or newer or Android version 1.6 or newer and Apple computers which are equipped with an Apple operating system version OS X (10) or newer or Chrome OS.   

Home routers (wired or wireless).

External hard drives.

Printers and multifunction printers. 

Home Entertainment:

LCD, Plasma or LED televisions (collectively referred to as “television”). Televisions include coverage for the original remote control

Gaming systems. Gaming systems include the original remote controls. 

DVD players, Blu-Ray players and portable DVD players (collectively referred to as “DVD players”). 

Home theater that include any of the following if purchased as a set: a receiver, sound bar, speakers, Blu-Ray player, amplifier, subwoofer and tuner (collectively referred to as “home theater system in a box” or “home theater systems in a box”). 

Bluetooth and Wi-Fi enabled speakers

Audio/video streaming devices

Premium audio headsets

Virtual Reality Headsets

Smart Home Products:

Smart device hubs

Smart light dimmers

Smart thermostats

Smart smoke detectors

Smart door locks

Smart home security cameras

Smart video doorbells

Smart carbon monoxide detectors

All of the “Smart” products above must utilize one of the following home networking solutions to be eligible for this Plan: enabled Wifi, ZigBee, Z-Wave, Insteon, or Thread Group.
Personal Wearables:

Health and fitness bands

Smart watches

b.

CARRY-IN SERVICE: If the covered product requires service we may instruct you to bring it to an authorized repair center for repair.  Non-original parts may be used for the repair of the covered product. 

c.

ON-SITE SERVICE: If the covered product requires on-site service, an adult (18 years or older) must be present during the time of service. You must provide a safe, non-threatening environment for our technicians in order to receive on-site service. If our technicians determine that certain repairs cannot be completed where the covered product is located and must be repaired at another location, this Plan will cover shipping and handling costs. Covered products installed in cabinetry and other types of built-in applications are eligible for service as long as you make the covered product reasonably accessible to the technician. We are not responsible for dismantling or reinstalling furniture or fixed infrastructures when removing or reinstalling repaired or replaced covered products into furniture or cabinetry. Non-original parts may be used for repair of the covered product.

c.

ON-SITE SERVICE: If the covered product requires on-site service, an adult (18 years or older) must be present during the time of service. You must provide a safe, non-threatening environment for our technicians in order to receive on-site service. If our technicians determine that certain repairs cannot be completed where the covered product is located and must be repaired at another location, this Plan will cover shipping and handling costs. Covered products installed in cabinetry and other types of built-in applications are eligible for service as long as you make the covered product reasonably accessible to the technician. We are not responsible for dismantling or reinstalling furniture or fixed infrastructures when removing or reinstalling repaired or replaced covered products into furniture or cabinetry. Non-original parts may be used for repair of the covered product.

d.

REPAIR DEPOT SERVICE: If the covered product is not serviced on-site, it will be shipped to a designated repair depot for service. We will send you a prepaid shipping label and instructions for shipping your covered product to our authorized service center. Non-original parts may be used for repair of the covered product.  

e.

REPLACEMENT PRODUCTS & REIMBURSEMENTS: If we opt to provide you a replacement product, we reserve the right to take ownership of the original covered product. We may require that you return or send pictures of the original covered product to us for inspection as a condition to receiving a replacement product or reimbursement. We will pay shipping and handling costs associated with the return of the original covered product. 

VI.

HOW TO MAKE A CLAIM: In the event your covered product experiences a breakdown, at least thirty-one (31) days after the term begins, you may file a claim by going online to [INSERT WEBSITE] twenty-four (24) hours a day, seven (7) days a week or by calling (844) 529 2692. You must file your claim prior to having service; all repairs or replacements must be authorized in advance. Unauthorized repairs or replacements may not be covered. If your covered product requires service, a service fee for each approved claim may apply, as described in Section VIII. We may require you to fill out a claim facilitation form and/or provide a copy of your State or Federal issued photo I.D., other than a professional or student license or I.D., prior to receiving service or replacement or reimbursement for the covered product. Any abuse of this Plan by you, including but not limited to filing a claim for a product not belonging to you, may result in cancellation of this Plan. The cost to repair or replace the covered product cannot exceed the available balance of funds under the aggregate claim limit, as set forth in Section X. All claims under this Plan must be reported to us within sixty (60) days after cancellation of this Plan.

VII.

INTERNATIONAL SERVICE: Service under this Plan is not available outside of the United States.

VIII.

SERVICE FEE: In the event your covered product experiences a breakdown, you must pay a service fee plus applicable taxes as shown in the service fee schedule below.  The service fee must be paid and received in advance of service being provided and may be paid with a valid debit or credit card.  A service fee does not apply to the repair or replacement of standalone routers, external hard drives, original remote controls, PC or gaming system accessories,  DVD Players, streaming devices, smart device hubs, smart light dimmers, smart smoke detectors, or smart carbon monoxide detectors, however, the associated costs will apply toward your aggregate claim limit under Section X. 

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