Home Plus FAQs & Information

Asurion Home+ is a device protection plan and so much more! Asurion Home+ provides technical support and protection for your home tech, like your flat-screen TV, laptop, gaming consoles and more. With Asurion Home+, you get:

• Expert technical advice and support for the technology in your household
• Protection for your eligible products, which provides coverage for mechanical and electrical malfunctions, like if your device won’t turn on..

Our home tech coverage protects your in-home devices

Under one simple plan, we provide device protection and support on any make, age or size for the following devices:

• LED, LCD and Plasma TV’s
• Gaming systems and remote controllers
• Audio headsets; DVD and Blu-Ray Players
• Home theater systems in a box (including receivers, subwoofers, amplifiers, tuners, speakers and sound bars)
• Desktop computers, laptops, tablets, and e-readers (including modem, mouse, keyboard, wired speaker and external monitors);
• Printers; external hard drives; routers; audio/video streaming devices; smart speakers
• Smart thermostats, smart smoke & carbon monoxide detectors
• Smart door locks, smart video doorbells, smart light dimmer
• Smart home security camera
• Smart watches and health + fitness bands.

Whew! Now THAT is a lot of coverage for such a great price!

All eligible existing and new products in your household are covered.

You may file an unlimited number of claims in a 12-month time frame. There’s a maximum annual claim limit amount of $5,000 per household and $2,000 per single claim.

A covered claim will apply to your total claim limit for 12 months after the claim is completed. The amount of the claim will no longer apply to your total claim limit 12 months after the completed claim.

Asurion Home+ costs $24.99/month, plus applicable taxes.

Tech support starts when you sign up. Protection coverage starts at Day 30 after sign up.
Coverage continues as long as you’re enrolled with Asurion Home+.

Go to our Asurion Home+ Terms & Conditions.

You can cancel your Asurion Home+ service at any time. You’ll receive a prorated refund of your monthly fee upon canceling.

Please call 844-529-2692 to cancel Asurion Home+.
‍Note: You have 30 days after cancellation to file a claim.

Asurion Home+ provides personalized technical support by Experts on home technology. If you’re having an issue with any eligible household product, you can contact Asurion Experts for help.

You’ll get expert technical support for all of your eligible products and those that connect to them.

You can get help with:

• Connecting your household
• Wi-Fi devices
• Setting up new devices and accessories
• Using and getting the most out of your devices and accessories
• Troubleshooting your devices if you run into an issue and more

Our Experts can solve most tech issues in just one call. However, if they don’t have the answer right away, they’ll call you back at your convenience with a solution. In addition, Asurion Experts will make recommendations on how to optimize your devices for your lifestyle.

Reach us anytime at 844-529-2692.

You can contact our Asurion Experts at 844-529-2692 for Home+ technical support.
Expert technical support is available to you 24/7, every day of the year.

You can file a claim online 24/7.

You’ll receive email updates during the claims process. If you haven’t received an update, please check the spam folder in your email account.

You can also track an existing claim by calling Asurion at 844-529-2692.

You can track your claim limits by calling Asurion at 844-529-2692.

If we are unable to repair your product and it needs to be replaced, you may get one of the following, at our discretion: 

• A new, refurbished, or remanufactured product, or a product with equal or similar features and functionality that performs to the factory specifications of the original product.
• Reimbursement for the replacement value of the product..

Eligible products are covered due to failures for mechanical and electrical breakdown as a result of defects in materials and workmanship, normal wear and tear, dust heat and humidity, power surge failures and even Accidental Damage from Handling (ADH) like drops, spills and cracked screens on select portable electronics.

Products eligible for ADH coverage are tablets, laptops, handheld gaming devices, audio headsets. Tablets, laptops, and wearables are eligible for screen repair if the damage is the result of normal usage.

To read the full list of plan details, check out the terms and conditions.

Yes! For laptops, tablets, portable DVD/Blu-ray players, portable handheld gaming devices, wearables, audio headsets, virtual reality headsets and printer display screens only, no need to stress over accidental drops, spills, or cracked screens. We’ve got it covered and can repair or replace your device with a minimal service fee of $99 or $49 per approved claim! In some cases, there is no service fee at all.

A typical homeowner’s or renter’s policy usually only covers catastrophes like theft or fire and doesn’t cover breakdowns like normal wear and tear or mishaps on portables like cracked screens. Asurion Home+ covers the most common breakdowns on all of your favorite home tech devices.

Yes! Home+ protects the home electronics and smart devices in your home, PLUS unlimited tech support- all for just $24.99/month. It’s an amazing value for money! Instead of paying thousands to replace or repair your tech, you can cover it all with Home+!