Asurion Home+ FAQ
Answers to our most frequently asked questions
What is Asurion Home+?
Expert technical advice and support for the technology in your household Protection for your eligible products, which provides coverage for mechanical and electrical malfunctions, like if your device won’t turn on..
What types of products are covered by Asurion Home+?
Manufacturer defects, normal wear and tear failures, damage from power surges, and more
Flat-screen TVs (LCD, LED, OLED, UHD & plasma) Routers Laptops Tablets Home theater systems Smart thermostats Smart door locks Smart device hubs Smart home security cameras Smart video doorbells Wearables (e.g., smartwatches) Gaming consoles (e.g., Xbox®) Handheld gaming devices And more!
Is there a limit on how many of my household products are covered by Asurion Home+?
How many claims I can file?
How much does Asurion Home+ cost?
When does my Asurion Home+ coverage start?
Coverage continues as long as you’re enrolled with Asurion Home+.
Where can I find the Terms & Conditions for Asurion Home+?
How do I cancel Asurion Home+?
Please call 844-529-2692 to cancel Asurion Home+
Note: You have 30 days after cancellation to file a claim.
What technical support is provided with Asurion Home+?
You’ll get expert technical support for all of your eligible products and those that connect to them.
Connecting your household Wi-Fi devices Setting up new devices and accessories Using and getting the most out of your devices and accessories Troubleshooting your devices if you run into an issue and more
How do I get technical support for the Wi-Fi devices in my home through Asurion Home+?
When and how often can I call Asurion Home+?
Expert technical support is available to you 24/7, every day of the year.
How do I file a claim with Asurion Home+ for a product that’s malfunctioning?
How do I track an Asurion Home+ claim I filed?
You can also track an existing claim by calling Asurion at 844-529-2692.
How do I track my limits?
When I file an Asurion Home+ claim, what kind of replacement product will I receive?
A new, refurbished, or remanufactured product, or a product with equal or similar features and functionality that performs to the factory specifications of the original product. Reimbursement for the replacement value of the product...
What types of failures are covered by Asurion Home+?
Products eligible for ADH coverage are tablets, laptops, handheld gaming devices, premium audio headsets and wearables.Tablets, laptops, and wearables are eligible for screen repair if the damage is the result of normal usage.
Limitations and exclusions apply. See terms and conditions