You’ll need to provide your carrier, your device make and model, a description of what happened, a billing and shipping address, and a method of payment for the deductible. After you submit the device claim, you should receive an email with shipping and tracking information for your replacement device.File a claim
Once you’ve started a claim, you can Check Your Claim Status Online, 24 hours a day—because it’s nice to know that the wheels are turning and that your replacement phone is on its way.Track a claim
Now, let’s say you report a lost phone, and then, oops, there it is, between the couch cushions. You may be able to cancel your claim by contacting Asurion with your claim ID or the wireless number associated with the device. Canceling a claim will depend on the terms and conditions of the policy you purchased. Most policies will allow for a claim to be canceled if reported within a few days. Please check the terms and conditions of your policy for specifics.Cancel a claim
For more information please visit Asurion.com to learn about mobile protection. You can also review information about other Asurion support services, such as Tech Help and extended warranties for hundreds of products – from tablets and portable electronics to toys and major appliances.
*2018 Asurion Claims Data