Asurion and Claro Expand Partnership, Bringing Device Protection to Customers in Peru



LIMA, PERU and NASHVILLE, TENN, AUG 22, 2017: Claro, one of Peru’s largest mobile phone services providers, and Asurion, a world leader in technology protection services, have partnered to launch Mobile Protection, which will provide device protection for customer’s mobile devices on post-paid plans. Customers enrolled will get a replacement device in the event theirs is stolen, damaged or malfunctions.

 

“Claro seeks to provide the best service and access to the latest technology for our customers. “Our partnership with the world’s leading provider of technology protection, allows us to offer our customers a great coverage for their devices, as well as a convenient and cost-effective way to replace them if they happen to be stolen, damaged or present a malfunction”, said Mariano Orihuela, Director of Claro value-added services.

 

José Amden, Vice-President and Customer Services General Manager of Asurion, said that the company is proud to expand its partnership with Claro in Peru. “As a world leader in technology protection, we are properly equipped to provide exceptional protection of devices and to give Claro customers a fast and convenient way to reconnect in case their device is stolen, or suffers any damage or malfunction, so they are never without their device for long.”

 

Mobile Protection service is initially available in Lima, however it will be enabled soon at national level. On average, customers will pay between S /. 18 and S /. 45 per month depending on the value of their device. Other features of the new service of protection include:

 

  • Broad coverage: The product includes protection against physical damage (including water damage), theft, and electrical or mechanical failure.
  • Quick replacement: Customers can report their claim in a fast and easy way and obtain a replacement device.
  • Cost savings: Claro customers are spared paying the high full retail price of replacing their device. Instead, those enrolled pay a deductible based on the value of the device and the peril type.

 

Please visit www.proteccionmovil.com.pe to learn more about Mobile Protection.

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.