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Product Protection Plan FAQs and Information

Answers to our most frequently asked questions

Plan FAQs

What is a Protection Plan?

What is covered by a Protection Plan?

How does a Protection Plan differ from a warranty?

How much does a Protection Plan cost?

When can I purchase a Protection Plan?

How can I register a product covered under a Protection Plan?

Can I transfer a Protection Plan to a new owner?

Can I cancel my Protection Plan?

Are the terms and conditions of my Protection Plan available online?

Where would I find the model number or serial number on my product?

What if I misplaced my Plan receipt?

Coverage FAQs

What kind of products can I protect with a Protection Plan?

When does the coverage of my Protection Plan begin?

Is Accidental Damage from Handling (ADH) covered under a Protection Plan?

What is the “no lemon” policy?

Claims FAQs

How do I make a claim for a failed product?

Will my product be repaired or replaced?

Do I need to pay a deductible before I receive repairs and/or a replacement?

Where will my product be repaired?

What should I expect if my product requires in-home repairs?

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