Press Releases

Asurion Expands Services in Latin America With Entrance into Brazil Telecommunications Market

Claro Logo Press Release

Partnership Provides Claro Brazil Customers with Industry-Leading Mobile Phone Protection

DEC 14, 2017

Asurion, the global leader in technology solutions services, has partnered with Claro, the fastest 4G LTE carrier in Brazil, and Liberty Seguros to bring comprehensive mobile phone protection services to Claro Brazil’s post-paid mobile customers.

The partnership marks Asurion’s entrance into the Brazil telecommunications market and expansion within Latin America. The Company currently works with Claro to deliver protection products to Claro customers in Mexico, Peru, Colombia and Chile. In total, Asurion works with telecommunications clients in 22 countries across the globe.

“As a world leader in tech support, Asurion looks forward to partnering with Claro so that its customers can count on a fast and convenient way to reconnect,” said José Amden, Vice President and Client Services General Manager of Asurion.

Called Mobile Protection (Proteção Móvel), the program provides Claro’s post-paid customers in Brazil with broad protection against theft, qualified theft and physical damage (including water damage).

Through the program, customers are spared from paying the full retail price of replacing their device. Instead, those enrolled pay a smaller deductible based on the value of the device and the peril type.  Once a claim is approved, the customer will receive a replacement phone shipped quickly and conveniently to their home.

The service is currently available at 95 Claro stores throughout Brazil and will expand until it becomes available through all 327 Claro’s stores nationwide.

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our team of 10,000 Experts helps nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.

Learn more about Asurion