Asurion Expands Services in Latin America With Entrance into Brazil Telecommunications Market



Nashville Asurion, the global leader in technology solutions services, has partnered with Claro, the fastest 4G LTE carrier in Brazil, and Liberty Seguros to bring comprehensive mobile phone protection services to Claro Brazil’s post-paid mobile customers.

The partnership marks Asurion’s entrance into the Brazil telecommunications market and expansion within Latin America. The Company currently works with Claro to deliver protection products to Claro customers in Mexico, Peru, Colombia and Chile. In total, Asurion works with telecommunications clients in 22 countries across the globe.

“As a world leader in tech support, Asurion looks forward to partnering with Claro so that its customers can count on a fast and convenient way to reconnect,” said José Amden, Vice President and Client Services General Manager of Asurion.

Called Mobile Protection (Proteção Móvel), the program provides Claro’s post-paid customers in Brazil with broad protection against theft, qualified theft and physical damage (including water damage).

Through the program, customers are spared from paying the full retail price of replacing their device. Instead, those enrolled pay a smaller deductible based on the value of the device and the peril type.  Once a claim is approved, the customer will receive a replacement phone shipped quickly and conveniently to their home.

The service is currently available at 95 Claro stores throughout Brazil and will expand until it becomes available through all 327 Claro’s stores nationwide.

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.