How to merge IT and product development into one department



Asurion is the leading global provider of technology support and protection products, and as such we are in a unique position to provide thought leadership on market trends and best practices. CIO.com recently featured Barry Vandevier, CIO and President of Operations, in an article, “How to merge IT and product development into one department”. In it, Barry shares how Asurion is rethinking team structure to be able to deliver a better customer experience.

 

This article highlights the latest example of how Asurion is innovating traditional processes and procedures to deliver the best products and services for our customers. As the technology industry becomes increasingly competitive, this type of disruptive thought leadership helps Asurion attract and retain top talent, create top of the line products and services, and continue to grow our international business.

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About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 17,000 global employees support its 280 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.