Sprint has joined with Asurion, the leader in connected life services to launch Sprint Total Tech Expert, a comprehensive service experience that gives Total Equipment Protection Plus (TEP Plus) customers expert support and peace of mind. Total Tech Expert (TTE) extends the support TEP Plus customers currently receive for their smartphone to all other Wi-Fi connected devices they use in their home. Tech Experts can provide support for virtually any Wi-Fi connected device, including smart TVs, printers, gaming systems and more.
As technology has evolved, so have the gadgets found inside most homes, and sometimes it is too much to keep straight. With this advanced technology, consumers are running into issues with connectivity, backup, storage, Wi-Fi, and more. Sprint Total Tech Expert saves customers the time and frustration that often comes with managing their home’s technology. With just one call, customers get support for virtually all their Wi-Fi connected devices no matter when or where they bought them. Asurion and Sprint are working together to enhance Sprint customers’ experience with their technology.
“Our houses have become pretty smart, but managing all the technology inside has become very complex” said Chuck Naylor, vice president and general manager, Asurion. “Total Tech Expert is where smart meets simple. Now Sprint customers can take the guess work and frustration out of managing their home’s connected technology with support for all those connected devices, from troubleshooting to proactive support before something goes wrong. Our tech experts are available to solve even the most complicated tech issues so customers can get on with the more important things in life and get the most out of their technology.”
Benefits of Total Tech Expert
A single source for support
Heads up alerts
Tech Experts can co-pilot customers through the solution or simply handle the issue for them, freeing them up to focus on other things. Either way, Tech Experts solve even the hardest problems 99% of the time in one call.
Proactive, personalized notifications on their phones and tablets let customers know before something goes wrong.
Get 100GB of backup on each of the Sprint smartphones on the account.
Live U.S.-based phone and chat support helps customers get answers when, where, and how they want it, for everyone on their Sprint account.
To learn more about Total Tech Expert visit http://protection.sprint.com/tep/en/tte.html or your local Sprint store.
Simply put, Asurion helps people stay connected. As the global leader of connected life services, we provide over 280 million consumers around the world with simple, intuitive technology advice to help them get the most from their devices; support to fix their issues and connectivity crisis, and device protection to ensure they receive a replacement or repair. When a product is missing or simply doesn’t work properly, Asurion’s 16,000 employees are focused on solving the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider. By partnering with leading retailers, mobile carriers and pay-tv providers, Asurion helps customers enhance their lives through their technology. For more information about Asurion, please visit www.asurion.com.