Press Releases

Smart Meets Simple with Sprint Total Tech Expert Comprehensive Support from Sprint and Asurion

Customers save time and frustration managing all the technology in their homes

NOV 18, 2015

Sprint has joined with Asurion, the leader in connected life services to launch Sprint Total Tech Expert, a comprehensive service experience that gives Total Equipment Protection Plus (TEP Plus) customers expert support and peace of mind. Total Tech Expert (TTE) extends the support TEP Plus customers currently receive for their smartphone to all other Wi-Fi connected devices they use in their home. Tech Experts can provide support for virtually any Wi-Fi connected device, including smart TVs, printers, gaming systems and more.

As technology has evolved, so have the gadgets found inside most homes, and sometimes it is too much to keep straight. With this advanced technology, consumers are running into issues with connectivity, backup, storage, Wi-Fi, and more. Sprint Total Tech Expert saves customers the time and frustration that often comes with managing their home’s technology. With just one call, customers get support for virtually all their Wi-Fi connected devices no matter when or where they bought them. Asurion and Sprint are working together to enhance Sprint customers’ experience with their technology.

“Our houses have become pretty smart, but managing all the technology inside has become very complex” said Chuck Naylor, vice president and general manager, Asurion. “Total Tech Expert is where smart meets simple. Now Sprint customers can take the guess work and frustration out of managing their home’s connected technology with support for all those connected devices, from troubleshooting to proactive support before something goes wrong. Our tech experts are available to solve even the most complicated tech issues so customers can get on with the more important things in life and get the most out of their technology.”

Benefits of Total Tech Expert

  • A single source for support: Tech Experts can co-pilot customers through the solution or simply handle the issue for them, freeing them up to focus on other things. Either way, Tech Experts solve even the hardest problems 99% of the time in one call.
  • Heads up alerts: Proactive, personalized notifications on their phones and tablets let customers know before something goes wrong.
  • Worry-free backup: Get 100GB of backup on each of the Sprint smartphones on the account.
  • Total convenience: Live U.S.-based phone and chat support helps customers get answers when, where, and how they want it, for everyone on their Sprint account.

To learn more about Total Tech Expert visit or your local Sprint store.

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our team of 10,000 Experts helps nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.

Learn more about Asurion