Meet the Asurion Research Labs Team - Asurion

Research Labs Team

Meet our team of innovators

Hiral Shah

asurion hiral shah

Hiral sits at the intersection of technology and business. As a senior product manager on the team, Hiral is currently working on bringing AVA, an Advanced Virtual Assistant) in customers’ hands through various Asurion products. Hiral joined us after finishing her MBA from Stanford Graduate School of Business. Prior to Asurion, Hiral has worked in Venture Capital, as well as software & product at Apple involved in launching first iPad and first CDMA iPhone. Hiral’s goal is to bring technology access to the under-served markets.

Saurav Chatterjee

Saurav Chatterjee

Saurav leads Asurion Research Labs. Prior to his 2 years at Asurion, he was Chief Architect for Visa Inc., developing their first direct-to-consumer product called Visa Checkout. He was also Chief Architect at Orative Corp., which developed mobile enterprise messaging and VoIP solutions; Orative was acquired by Cisco. He was also Chief Scientist at AlterEgo Networks, which developed a platform to dynamically transform desktop web content for mobile screens; this work was based on his research work at Stanford Research Institute (SRI). AlterEgo Networks was acquired by Macromedia/Adobe. He received his Ph.D. in computer engineering from Carnegie Mellon University.

Christopher Reynaga

Christopher ReynagaChris is the Senior Technical Writer and Futurist for the Asurion Research & Development team. He spends his time advancing and researching future trends in mobile smart devices, artificial intelligence, home automation, IoT (Internet of Things), smart appliances, connected automobiles, machine learning, social listening, mobile security and other trending technologies. As a futurist, he studies the intersection of technology, culture, science and current events to forecast the opportunities and risks in the next steps for innovation. As a technology evangelist, he promotes and builds critical mass for the adoption of Asurion’s cutting edge R&D technologies.

Dhiraj Dudeja

Dhiraj walks the tightrope between business vision and technical implementation. Over 2 years at Asurion he has applied his skills at customer delivery, product envisioning and evangelizing and business market research. His prior experience and technical background had him wearing multiple hats to deliver enterprise B2B and B2C solutions for eLearning and Content Management in the Publishing and Education domains. His calm demeanor masks his enthusiasm for unchartered waters and he appreciates quick wit, sharp logic and elegant sentence structure.

Michael Ballou

michael ballouMike is a founding Researcher and Developer on the Asurion Research Labs team. He’s been on the team since its inception in 2011. He is currently working on an Advanced Virtual Assistant (AVA) which leverages natural language processing, machine learning and a database driven dialog system for automated chat experiences. He enjoys keeping up with the latest technologies across many platforms. Prior to joining Asurion, he was a developer for a security company, eEye Digital Security.

Rendy del Rosario

Rendy is a Senior Software Developer for the Asurion Research & Development team. He spends his time leading client side development of tools & applications to support the team projects. As a developer, is passionate about mobile development and new technology trends. He also loves developing web with trending frameworks and learning new stuff. When he’s not doing development, he enjoys movies, traveling and spending time with friends and family.

Sachin Naik

Sachin is Senior Java Developer for the Asurion R&D team. He is a Sun Certified Java Programmer and Oracle Certified Java Enterprise Architect working on end-to-end Java/Javascript based applications in various verticals including finance, advertising & media, education and energy. He worked on major product development for clients like JP Morgan, Scholastic, ABN Amro, Xaxis among others. He spends his time researching latest trends & technologies including but not limited to IoT, Analytics, NoSQL and Big Data. When he’s not doing research and development, he enjoys travel, playing foosball/carrom, watching cricket, spending time with his wife & daughter.

Charlin Agramonte

Charlin is a Software Engineer for the Asurion Research & Development team. She spends her time developing tools & applications to support the projects. As a developer, is passionate about new technology trends and web/mobile development. She also loves developing mobile applications with trending frameworks such as Xamarin. When she’s not doing development, she is spending time organizing software communities, trying to integrate more women in the development area, and spending time with family and friends.

Cory Adams

Cory is a Principal Software Engineer for the Asurion Research & Development team. He has been with Asurion for 4 years. He currently leads research and implementation efforts focused on machine learning and natural language processing. As a developer, he enjoys reviewing and understanding new technology. Prior to joining Asurion, he was a software engineer for General Dynamics and the United States Air Force.

Pedro Hidalgo

Pedro is a Software Engineer for the Asurion Research & Development Team. He spends his time investigating about new technologies and implementing them. As a developer, he’s passionate about Functional Programming and love to deal with scalability issues. He also loves to develop software that does the best use of CPU and memory possible. When not doing research and development he enjoys sports, movies and going to church.

Nilesh Dharmadhikari

Nilesh DharmadhikariNilesh plays the role of Delivery Manager for the Asurion R&D team and focuses on productizing and delivering the technical strides taken by the team in research to our internal and external customers. He has been associated with Asurion since 2011. He has varied experience of working on multiple products in domains like Insurance/Banking and technologies like Java/J2EE and Mobile. He has moved into a management role over the years, after completing his Executive Management Program from Indian Institute of Management, Calcutta. He is keenly interested in the latest technology trends, avidly follows the smartphone industry (Siri, Cortana, Google Now, AVA!) and would love to dabble in Product Management. Outside work, he is an avid reader, loves his podcasts & dogs, plays badminton and can croon a song pretty decently.

Carlos Danna

Carlos is one of our Software Developers working at Asurion Labs, his focus is on prototyping the different ideas the team has and makes quick iterations based on the team feedback and decisions. With a Bachelor’s Degree in Computer Science, and a Master’s degree in Game Design, Carlos usually keeps himself up to date on the latest technologies on Web and Game Development, on his free time he likes to learn new tools and technologies, along with reading books on different topics and to practice Aikido (Japanese Martial Art).

Scott Hutter

Scott Hutter asurionScott Hutter has been a proud member of the Asurion technology family for over 15 years.  He has been involved in many aspects of software delivery over the years, from managing the Sharepoint delivery team, developing the RMA product, claims and roadside development, warehouse management, architecture, and more.  Additionally, he has worked for other names in the industry such as HCA, Ingram Content Group, Comdata, and UBS Swiss Bank.  His hobbies include wood working, amateur radio, and game / software development on multiple platforms and languages.

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