For the fourth consecutive year, Asurion was named a winner of the Confirmit ACE (Achievement in Customer Excellence) Awards, an honor that recognizes outstanding achievement in customer experience. This year, we received the coveted Judges’ Choice and Overall Business Impact awards for the outstanding work done for the Retail Solution Hub in 2016.
The Hub is one-stop-shop for retail customers. Users can access the web portal to register products, file claims and check their statuses, and, after each interaction, customers can fill out a survey and share their experiences.
“Capturing and incorporating customer input has been invaluable, and has driven many of the enhancements which have positively impacted our Hub experience,” said Abbie Taylor, Asurion vice president of Customer Experience.
These enhancements are just another part of our commitment to continuous innovation that improves the customer experience. We will continue to surprise and delight, thanks to our customers’ feedback.
Asurion is committed to helping customers enhance their lives through technology. Learn more about Asurion at www.Asurion.com.