You saved $4.50-a-day by skipping fancy coffee. You deleted those tempting “bargain” emails from your favorite store, and now the big day is here. You finally saved enough and bought that expensive new phone! Then disaster strikes. You can’t transfer your favorite pictures. You don’t want to spend an hour on the phone with a representative who, at the end of the call, says they can’t help. We understand, but guess what? With us, that won’t happen.
J.D. Power verifies our tech help capabilities
The J.D. Power 2018 Process Excellence Verification Program independently verified how quickly and easily customers can get help from our tech experts. They confirmed that customers who use our tech help service can connect with a live tech expert in under 15 seconds and are only put on hold for about a minute as the tech expert finds a solution to their issue. J.D. Power also verified that our tech experts can set up customers on their new devices in less than 17 minutes. That includes transferring pictures, contacts, videos, apps, and more.
Ready when you need it
We know how it feels when tech doesn’t work, and you can’t get help. It’s frustrating. For us, it’s about being actually helpful in the moments that matter. When you’re ready to use your new phone but can’t move your photos – or for thousands of other tech issues – we’re there to keep it simple. And more than 18 million of our customers who experience our service agree. They end the call feeling satisfied, rating us 4.8 stars out of 5.
We know you’re busy. We know you work hard, and your time is important. That’s why we’re always learning about tech and on the cusp of what’s next – so you don’t have to be. We’re here to help you unlock your device’s full potential, and do it quickly, so you can be more productive and stay connected.
Learn how you can enjoy our tech help services to unlock the potential of your technology. Visit www.asurion.com/JDPowerVerified.
J.D. Power 2018 Process Excellence Verification Program is based on successfully completing an independent audit of pre-determined objective business performance metrics of customer servicing interactions.