Asurion has been awarded a 2016 Confirmit ACE (Achievement in Customer Excellence) Award in the Voice of Customer and Overall Business Impact categories. These two distinct honors demonstrate Asurion’s long-term commitment to providing best in class customer service and business innovation to support their partners and customers.
The Confirmit ACE Awards program, established in 2005, celebrates outstanding achievement in customer experience. Receiving a Confirmit ACE Award demonstrates the recipient’s rigorous application of Voice of the Customer processes and its outstanding performance as measured by those procedures. An elite group of Confirmit clients qualified for an ACE Award. Asurion earned the Confirmit ACE Award based on its commitment to a better customer experience; by innovating the company’s survey processes to better integrate consumer feedback in driving improvements across multiple business units.
“Asurion is a proud recipient of both Confirmit ACE Awards as they affirm our dedication to innovation and delivering an exceptional customer experience,” said Tim Stadthaus, Chief Marketing Officer at Asurion. “The recent innovations in our Voice of Customer program has allowed us to leverage multiple touch points to authentically capture the voice of our customers. We are now able to deliver actionable information across several business units that drives continuous improvement and results in a best in class customer experience throughout a customer’s lifecycle.”
“As a 2016 Confirmit ACE Award winner, Asurion has demonstrated a genuine commitment to listening to its customers in an effort to better understand their needs and drive positive change across the business,” said Henning Hansen, President and CEO of Confirmit. “We continue to be impressed with the caliber of entries we receive each year and are delighted to honor those undertaking exceptional customer experience activities.”
For more information about Asurion, please visit Asurion.com.