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The company using human power and machine learning to tackle customer service for startups: Meet Simplr
The company using human power and machine learning to tackle customer service for startups: Meet Simplr
In an increasingly connected and social media-dominated world, customer service is quickly becoming the key differentiator among e-commerce brands. Consistent, reliable and rapid-fire customer service is a necessary element of any successful business. According to a 2018 Customer Service Benchmark Report, 62% of companies don’t respond to customer inquiries in a timely manner and a majority...
Introducing Simplr: Customer service outsourcing made easy
Asurion is pleased to introduce Simplr, a customer service outsourcing platform. Simplr is an easy and affordable way for small businesses, eCommerce sites, and startups to...
Asurion earns Great Place to Work certification
Asurion was awarded a coveted national certification as a great workplace by the independent analysts at Great Place to Work®. The nationwide workplace credential is based...
Asurion Consumer Research Report: 87% of Amazon Echo owners plan to upgrade to new Echo Show
Through a recent consumer study, Asurion found that the majority of current Amazon Echo owners plan to upgrade to the new Echo Show (87%) once it...
Asurion Named one of the “Most Innovative Companies to Work for”
We partnered with themuse, an online career resource offering a peek behind company’s curtains and career coaching for long-term success, to give an even broader look...
Asurion Co-Sponsors CE Week’s “10 Under 20 Young Innovators to Watch” Awards
By Barry Vandevier, Asurion Chief Information Officer Over my career, I’ve seen dozens of brilliant tech ideas come from our youngest staff members. So often, they come...
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