AT&T frequently asked questions

Replacement devices come with 12-month post-claim support. If this is a malfunction on a different phone than the one you intend to replace, call 888-562-8662. An expert will help you. If the device has accidental damage caused during use, has been lost or stolen, or it has been more than 12 months, you can still replace your device, but you’ll need to start a claim.

For basic information about documentation and affidavits, visit www.phoneclaim.com/att. You can also download and find information about how to complete and upload your affidavit. Don’t worry, it’s pretty easy. Once you get into the claims flow, you will be prompted with instructions on what's required. Before you start, you’ll need an acceptable form of ID from the list below:

• Valid Driver’s License

• Passport

• State DMV-Issued ID Card 

• Matricula Consular ID

Unacceptable forms of ID:

• Student ID

• Work ID

• Birth Certificate

• Social Security Card

• Military IDs

• Expired IDs

Take a look at your wireless bill. If you’re being billed for insurance, then you should be covered. For more details on coverage, please see the Terms and Conditions.