Skip to main content

December 5th, 2018

Bouygues Telecom partners with Asurion to launch garantie échange 24, a mobile phone insurance offering unique in France

Available since September 26th 2011, garantie échange 24 protects Bouygues Telecom customers in the event of the loss, theft or break of their phone. After simply filing a claim on the Internet or by phone, customers receive on the next day a replacement phone identical to their original phone. The phone is delivered to the address of their choice, including internationally.

In order to provide customers with such a level of service, with no equivalent on the market, Bouygues Telecom relies on the know-how of Asurion, the world leader of technology products protection which counts over 100 million handset insurance customers worldwide.

“Bouygues Telecom wishes to offer its customers the highest level of assistance. In our partnership with Asurion, we are particularly happy to be the first French operator to provide our customers such a high level of guaranty and service for their phone,“ says Olivier Roussat, Bouygues Telecom’s General Manager.

“Research by Asurion shows that 20% of all phones are lost, stolen or damaged each year – which customers say is more stressful than losing their wallet or having their car breakdown. That’s why Asurion is excited to have developed this world class proposition with Bouygues Telecom. It will deliver an unrivalled and unique customer experience. For Asurion, the customer is everything – a value that is shared by Bouygues Telecom to the highest management level and which makes us natural partners. We are proud to be working with them,” said Andrew Cole, CEO Asurion Europe.

About Bouygues Telecom

Founded in 1994, Bouygues Telecom has 11.187 million mobile customers and 1,023,000 fixed broadband customers. The company is committed to do more each day to its customers in mobile telephony, fixed telephony, TV and Internet: 9200 employees devise solutions to their changing needs and accompany them on a daily basis.

Creative package Mobile in 1996, Bouygues Telecom launched the first Millennium with unlimited offers in 1999 and neo in 2006. In 2008, the company acquires its own network is fixed and service provider (ISP) with the Bbox.

2009 was marked by the invention of the ideo All-in-one the first quadruple play market.

In 2010 Bouygues Telecom launched Bbox fiber, its offer high speed broadband and decided to invest in areas with very dense fiber. Its mobile network covers 99% of the population. Mobile Internet is accessible through the 3G + network covering 88% of its population. Single operator to hold, for all its activities General Public (Mobile and Fixed), the “NF Service Center Customer Relationship” issued by AFNOR Certification, the company is also elected in 2011 No. 1 customer relationship mobile telephony (for the fifth consecutive year) and this year also, fixed *. Bouygues Telecom has a presence of quality to its customers through its customer advisors, its distribution network of 630 Bouygues Telecom Club stores and a website available 7 / 7 and 24/24.

About Asurion

As the world’s leading tech care company, Asurion eliminates the fears and frustrations associated with technology, to ensure our 300 million customers get the most out of their devices, appliances and connections. We provide insurance, repair, replacement, installation and 24/7 support for everything from cellphones to laptops and household appliances. Our experts are available online, on the phone, at one of our more than 700 stores, or can even come to you.