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How long have you been with Asurion and what brought you here? 

I started with us on August 1, 2016. I have been a PSC (People Services Coordinator) since June 1, 2020. 

My job before this was in law enforcement as an Animal Control Officer. As much as I loved that career and how rewarding it was to help animals, the hours were tough for nights and weekends when trying to have a personal life and hobbies. Having a more consistent schedule helps me with my family time and being able to coach my baseball team and do other volunteer work all over Nashville with our ERGs and other personal ones. 

What does your job entail? 

As a People Services Coordinator, my role is to drive engagement at The Crossings (the Soluto office located in Antioch) through incentives, chat rooms, games, contests, and competitions. Rewards and recognitions are the drivers to ensure people love to work for Asurion. My responsibilities will range from acknowledging birthdays and anniversaries to Heroes of the Month and strong performances by our experts and coaches. I have a budget to influence almost everything that can be considered fun for engagement. 🙂 

What have been your biggest accomplishments on your team? 

Getting my team to believe in TEAMWORK and unity. Trusting each other and working together. We cannot be successful in this business as an individual—it takes a whole village. 🙂 

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Feedback is not a full judgement on your past, it is someone caring enough to let you know they believe you can do better in the future. Focus on the "feed-forward" and what you will do next time as an improvement.

Kristofer Smith, People Services Coordinator, Soluto

What’s the best career lesson you’ve learned so far? 

Feedback is not a full judgement on your past, it is someone caring enough to let you know they believe you can do better in the future. Focus on the "feed-forward" and what you will do next time as an improvement. 

What’s a fun fact about you that people may not know? 

I was successful as a high school and college baseball player and was able to chase my professional career for a few years after, and that I was an Animal Control Officer before Asurion. 

Time for a wild card. What’s your favorite cereal, travel destination, TV show, book, or what’s something you can’t live without and why? 

I want to return to Lima, Peru, to visit friends. That was my favorite travel destination so far, and while I'd love to make new experiences, I wouldn't mind repeating that one.   

I'm a Star Wars fanatic and will read any book or watch any show/movie based on that series. 

I love to read everything from motivational and self-improvement books to African and Greek mythology and history to books about Marines and Navy Seals to fictional entertainment about vampires and werewolves. I will read pretty much anything. 🙂 

The only thing I could not live without is my wonderful family. No material item would tempt me. 

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