Season pool pass? Check. Charcoal for grill? Check. Device protection in the event of damage, theft and viruses? Sprint (NYSE: S) customers can check off one more item from their summer to-do list. During the month of June, Sprint is giving customers who originally opted out of its device protection program at the time of purchase another chance to enroll. Sprint offers a device protection plan perfect for a range of devices – including prepaid phones – from service and repair to device replacement, data protection and technical support.
Sprint’s device protection covers wireless phones, smartphones, Sprint mobile broadband cards, tablets, netbooks and notebooks.
Regardless of the type of device, for $7 per month for prepaid coverage and a range of $8 to $13 per month for postpaid coverage, customers receive comprehensive coverage that includes protection from loss, theft, accidental damage, device malfunction and threats to private data.
“It’s nearly impossible to replicate the peace of mind from knowing the valuable information we all carry in our phones is protected and that someone is there to help when it’s needed,” said Jaime Jones, senior vice president-Consumer Sales. “Not to mention the fact that with device protection, customers will have a solution in place, so if the unexpected happens, they can avoid having to blow their budget on a replacement device.”
To be eligible for device protection open enrollment, the customer’s device must be functioning and in the customer’s possession. Below are the options currently available to Sprint customers for device protection. Customers can enroll in Total Equipment Protection and Assurant Advanced Protection Pack at www.sprint.com/deviceprotection or by visiting any Sprint store. No-contract customers can enroll in Boost Mobile, Virgin Mobile USA or Sprint Prepaid Phone Insurance by logging into My Account online.
Total Equipment Protection
Total Equipment Protection (TEP), administered by Asurion, provides complete protection for a customer’s phone, smartphone or Sprint mobile broadband card against loss, theft and liquid or physical damage. This insurance also covers in-store repairs and mechanical or electrical failures caused by defects or normal wear and tear. As an added feature, customers can download the Sprint Protect App to locate, lock and otherwise protect their phone remotely from a computer. The cost for TEP ranges from $8 to $11 per month, per line of service, depending on your device model.
TEP offers comprehensive end-to-end coverage and peace of mind from an easy, hassle-free solution. Equipment Service and Repair (sold separately) is a component of TEP and helps customers who enroll by resolving many device issues the same day at Sprint full-service locations.
- In some cases device issues can be serviced or repaired in about one hour.
- It saves the customer per-incident fees for in-store service or repair transactions.
- If the device is lost, stolen or exhibits liquid or physical damage, approved replacements will typically arrive in one business day.
- TEP saves customers from paying full retail price to replace their phone
There is a non-refundable deductible ranging from $50 to $200 per approved claim for lost, stolen, or physical or liquid damage. The deductible is based on phone model.
Total Equipment Protection Plus
Total Equipment Protection (TEP) Plus is a comprehensive protection service for a customer’s device, data and virtually any connection to it. TEP Plus combines a customer’s existing TEP coverage – which includes protection from loss, theft, damage and device malfunction – with built-in antivirus security, automatic backup of photos and videos, and one-click access to a tech expert for premium device support. TEP Plus includes a newly upgraded Sprint Protect app powered by Asurion that features automatic backup of contacts, photos and videos and built-in security with enhanced features that guard against viruses, optimize battery use, and monitor access by third-party apps.
For lost, stolen or damaged devices the first two repair/exchange transactions are included at no additional charge. After the first two transactions a $25 service fee applies/transaction within a 12-month period.
Customers currently enrolled in Total Equipment Protection may upgrade to Total Equipment Protection Plus at any time with an eligible device by calling 1-800-584-3666.
To enroll in Total Equipment Protection Plus, customers must have a higher-tier device. To view a complete list of higher-tier devices eligible for TEP Plus, visit phoneclaim.com/sprint/deductible. The website schedule is updated regularly to include new models.
Assurant Advanced Protection Pack
The Assurant Advanced Protection Pack, provided by Assurant Solutions, provides protection for tablets, netbooks and notebooks. Coverage includes mechanical or electrical breakdown due to defects or normal wear and tear, accidental damage, loss or theft. The Assurant Advanced Protection Pack also provides technical support and apps to locate, lock and otherwise protect your device. The cost is $13 per month, per device. There is a non-refundable deductible of $100 per approved claim for accidental damage – including liquid damage, loss or theft.
The Assurant Advanced Protection Pack helps customers who enroll by:
- Repairing or replacing device at no cost for mechanical or electrical breakdown claims.
- Providing convenient troubleshooting by Web, phone or live chat.
- Backs up contacts, photos and other media.
- Provides 24/7 antivirus and antimalware software protection.
- Provides 90 days of online credit monitoring to help customers stay on top of possible fraudulent activity if a device is lost or stolen.
No-Contract Phone Insurance
The Virgin Mobile USA, Boost Mobile and Sprint Prepaid Phone Insurance programs, provided by Assurant Solutions, offer four-peril coverage, which include loss, theft, accidental damage (including liquid damage) and out-of-warranty mechanical or electrical breakdown for $7 per month. No-contract phone insurance customers also have access to Location Suite Powered By Pocket Geek.SM The app allows enrolled customers to lock, wipe and locate their smartphone if it is lost or stolen and sound an alarm even if it is in silent or vibrate mode.
Sprint (NYSE: S) offers a comprehensive range of wireless and wireline communications services bringing the freedom of mobility to consumers, businesses and government users. Sprint served nearly 55 million customers as of March 31, 2014, and is widely recognized for developing, engineering and deploying innovative technologies, including the first wireless 4G service from a national carrier in the United States; leading prepaid brands including Virgin Mobile USA, Boost Mobile, and Assurance Wireless; instant national and international push-to-talk capabilities; and a global Tier 1 Internet backbone. The American Customer Satisfaction Index rated Sprint as the most improved company in customer satisfaction, across all 47 industries, over the last six years. Sprint has been named to the Dow Jones Sustainability Index (DJSI) North America in 2011, 2012 and 2013. You can learn more and visit Sprint at sprint.com or www.facebook.com/sprint and www.twitter.com/sprint.
Total Equipment Protection is a combination of the Equipment Replacement Program underwritten by Continental Casualty Company, a CNA company (CNA), and administered by Asurion Protection
Services, LLC, a licensed agent of CNA (In California, Asurion Protection Services Insurance Agency, LLC, CA Lic. #OD63161. In Puerto Rico, Asurion Protection Services of Puerto Rico, Inc.) and the Equipment Service and Repair Program administered by Asurion Warranty Protection Services, LLC or one of its affiliates. Please see the program brochure available at any participating retail location or visit http://www.phoneclaim.com/sprint/program for complete terms of coverage. Terms and conditions are subject to change. Coverage terms may vary by state and eligibility may vary by device. All applicable taxes and surcharges extra.
For two decades, Asurion has been the global leader in technology protection. Today, as everyday life becomes increasingly dependent on such technology, Asurion keeps 280 million consumers’ lives up and running. The company provides premier support that enables users to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices. Asurion’s global team of over 14,000 employees supports the top wireless companies, retailers and service providers, enabling those companies to focus on their core businesses. When a product is missing or simply doesn’t work properly, Asurion solves the problem with a system that operates 24 hours a day, seven days a week, speaks six languages, and works across any device, platform, or provider. For more information about Asurion, including customer service ratings and reviews, please visit www.asurion.com.