Asurion Honored with 2017 InformationWeek IT Excellence Award



Company Honored by Magazine for Increasing the Overall User and Customer Experience

 

Las Vegas, June 28, 2017 – Asurion, the global leader in connected life services, today announced that it was recognized by InformationWeek for excellence in DevOps at this year’s InformationWeek IT Excellence Awards.

 

“We are honored to be recognized in the DevOps category,” said Daniel Curling, Asurion vice president of Technology. “This accomplishment is a tribute to the hard work and dedication of every member of the Asurion team as well as a testament to our laser focus on excellence in serving our customers.”

 

Asurion’s inaugural project – a next-generation upgrade of the company’s internal customer engagement platform called Soluto Connect – helped Asurion tech experts more efficiently access customer and device information, thus providing faster technical support and technical problem resolution for the company’s clients’ customers. The resulting upgrades also delivered $2.2 million in immediate savings and more than $27 million in annual cost reductions.

 

“We are proud to recognize companies with the IT Excellence Awards. These companies represent some of the most innovative projects going on in IT today,” said Susan Fogarty, InformationWeek Director of Content. “With this year’s awards program, we’re building on InformationWeek’s rich history of recognizing leaders in technology, but also leveling the playing field by expanding our reach and accessibility to organizations of all sizes. We’re excited share their stories with our audience.”

 

The recognition took place at the InformationWeek IT Leadership Summit at Interop ITX which was held May 16, 2017.  Applications were accepted from U.S.-based companies, government agencies, and higher education institutions of all sizes.

 

About Asurion

Asurion helps more than 300 million people around the world unlock their technology’s untapped potential. We create innovative technology systems that help keep consumers connected, from comprehensive protection to smart tech help that redefines expertise. Partnering with leading wireless carriers, retailers and pay-tv providers, Asurion’s 16,000 employees deliver a seamless, award-winning customer experience, anticipating their needs and providing tailored services reachable within one touch.

 

About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.