Theft, Damage Protection Available for Claro Customers

Claro, the largest mobile phone services provider in Colombia, and Asurion, the connected life services company, have partnered to launch “Protección Movil” which will provide device protection for customer’s mobile devices on post-paid plans. Customers enrolled will get a replacement device in the event theirs is stolen, damaged or experiences malfunctions due to electrical or mechanical failure.

“At Claro we seek for users to have the best service and access to cutting edge technology so they can achieve everything they want to. That is the very best reason to offer the possibility of having the latest technology through Protección Movil,” said Juan Carlos Archila, president of Claro Colombia.

“We’ve partnered with the world’s premier provider of technology protection to ensure our customers have tremendous coverage and a convenient, cost effective way to replace their devices should they be stolen or damaged” said Andres Carlesimo, director of product value added services, Claro.

“Asurion is proud to partner with Claro, the leading mobile phone service provider in Colombia” said Jose Amden, vice president and general manager client services, Asurion. “As the global industry leader in mobile protection, we are well equipped to deliver exceptional device protection and provide Claro customers with a fast and convenient way to get reconnected if their device is ever stolen, damaged or malfunctioning.”

Protección Movil is part of a region-wide initiative that Claro Colombia’s parent company, America Movil, is undertaking with Asurion. This product is available to customers on both pre-paid and post-paid plans and reconnects Claro customers quickly with the same or comparable device model. On average, customers will pay between $18,000 and $45,000 COP per month depending on the value of the device. Other features of the new protection service include:

Broad Coverage:

The product includes physical protection against damage (including water damage), theft and electrical or mechanical failure.

Fast Replacement:

Customers can file a claim quickly and easily online or on the phone, and get a replacement device usually in less than three business days.

Cost savings:

Claro customers are spared paying the high full retail price of replacing their device. Instead, those enrolled pay a tiered deductible based on the value of the device and the peril type.

To learn more about Protección Movil visit

About Claro

Claro Colombia is part of the leading telecom operator in Latin America, America Movil, and it is the preferred telecommunications operator throughout the country thanks to the widest coverage it offers in services such as TV, mobile telecommunications and broadband.


About Asurion

For more than 20 years, Asurion’s innovation and dedication to delighting customers has made it the preferred provider of technology protection to the world’s largest wireless carriers, trusted retailers and popular device manufacturers.

Asurion’s 16,000 global employees support its 305 million consumers with an award-winning experience delivered through products and services that have set the standard in the industry.

The company’s fully integrated, end-to-end solutions, which are customized for its carrier, retail and device manufacturer partners, include premier support that enables consumers to fully utilize their digital devices and products; applications to protect privacy and provide security; and rapid replacement of lost, stolen, damaged, or malfunctioning devices.

When a product is missing or simply doesn’t work properly, Asurion solves the problem with people and processes operating 24 hours a day, seven days a week, speaking six languages, and working across any device, platform, or provider.