Press Releases

Theft, Damage Protection Available for Claro Customers

Claro Launches Mobile Protection with Partner Asurion.

FEB 02, 2016

Claro, the largest mobile phone services provider in Colombia, and Asurion, the connected life services company, have partnered to launch “Protección Movil” which will provide device protection for customer’s mobile devices on post-paid plans. Customers enrolled will get a replacement device in the event theirs is stolen, damaged or experiences malfunctions due to electrical or mechanical failure.

“At Claro we seek for users to have the best service and access to cutting edge technology so they can achieve everything they want to. That is the very best reason to offer the possibility of having the latest technology through Protección Movil,” said Juan Carlos Archila, president of Claro Colombia.

“We’ve partnered with the world’s premier provider of technology protection to ensure our customers have tremendous coverage and a convenient, cost effective way to replace their devices should they be stolen or damaged” said Andres Carlesimo, director of product value added services, Claro.

“Asurion is proud to partner with Claro, the leading mobile phone service provider in Colombia” said Jose Amden, vice president and general manager client services, Asurion. “As the global industry leader in mobile protection, we are well equipped to deliver exceptional device protection and provide Claro customers with a fast and convenient way to get reconnected if their device is ever stolen, damaged or malfunctioning.”

Protección Movil is part of a region-wide initiative that Claro Colombia’s parent company, America Movil, is undertaking with Asurion. This product is available to customers on both pre-paid and post-paid plans and reconnects Claro customers quickly with the same or comparable device model. On average, customers will pay between $18,000 and $45,000 COP per month depending on the value of the device. Other features of the new protection service include:

Broad Coverage:

The product includes physical protection against damage (including water damage), theft and electrical or mechanical failure.

Fast Replacement:

Customers can file a claim quickly and easily online or on the phone, and get a replacement device usually in less than three business days.

Cost savings:

Claro customers are spared paying the high full retail price of replacing their device. Instead, those enrolled pay a tiered deductible based on the value of the device and the peril type.

To learn more about Protección Movil visit

About Claro

Claro Colombia is part of the leading telecom operator in Latin America, America Movil, and it is the preferred telecommunications operator throughout the country thanks to the widest coverage it offers in services such as TV, mobile telecommunications and broadband.

About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier.  Every day our team of 10,000 Experts helps nearly 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a same-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love… no matter the type of tech or where you purchased it.

Learn more about Asurion